TenetSelect Non-Investment Brochure

Welcome to

Quality compliance and business support for mortgage & protection directly authorised firms.

A warm welcome to

At TenetSelect we provide quality support to directly authorised mortgage and protection firms, helping them to deliver a first class compliant service to their clients. One of the most important and useful features of our

Our service is broken into three distinct areas: Compliance – Keeping the FCA happy can be one of the most time-consuming aspects of running a directly authorised firm. We keep abreast of regulatory change and deliver a range of flexible compliance solutions to keep you fully informed of developments and to provide you guidance on steps we recommend you take to remain compliant. Technical support & research – We appreciate not all cases are straight forward and every clients circumstances are different, adding this to constant leading criteria changes, cases can be difficult to plan. TenetSelect’s mortgage and protection helpdesk can help with those difficult cases to place by providing support and guidance. Added value services – We are focused on adding value and income to your directly authorised firm, so we provide a wide range of business development support, including our events programme which gives you everything you need to keep on the front foot and contribute towards your annual Continuing Professional Development (CPD) requirement. You can also utilise our marketing service and access the discounts we have been able to negotiate with third party suppliers. We have got all the experience, expertise and solutions to add value and income to your business. The thing that makes us so distinct, so well placed to be your business partner is the way we go about things and the way we treat our clients as partners. So, whilst we recognise you want to run your business in a way that’s right for you and your clients, we will be there to provide an invaluable extension to your business and help you provide a quality customer proposition that meets the demands of the regulator. Select the perfect partner for your business

service is its flexibility. We understand that a one-size fits all approach will not fit the needs of most firms so we provide a choice of support packages so you can choose the perfect fit for your business.

TenetSelect is proud to be part of the multi-award winning Tenet Group.

We understand that a one-size fits all approach won’t fit the needs of most firms

COMPLIANCE SUPPORT

Meeting the requirements of the FCA is undoubtedly one of the most time-consuming aspects to giving mortgage & protection advice. Audits, TCF, thematic reviews, reams of paperwork – all of which can be a burden and take up your valuable time. There is also the risk to your business if you don’t get it right. In this ever changing regulatory landscape, compliance has never been more important. We provide quality outsourced support to help you deliver a quality service to your clients, which meets the requirements of the FCA. We have built a first class reputation for quality regulatory support and have a wealth of experience in providing directly authorised firms with all the support they need to reduce regulatory risk. Through our highly qualified and experienced teams, we are able to interpret what the FCA wants, keep abreast of any changes in regulation and deliver flexible solutions to help you respond. If you need on-site help with audits or FCA visits then we can do that too. A range of compliance services available to directly authorised firms The following gives you an overview of the comprehensive range of compliance services that are available through our tailored support packages. Compliance and systems and controls template documentation which we can set up with you to provide your business with detailed plans and systems designed to both save you time and effort, as well as effectively demonstrate robust systems and controls.

Regulatory plans, procedures and templates covering all the key areas of concern such as complaints handling, anti-money laundering, data protection, whistle blowing, anti- bribery, conflict of interest and financial promotions. Full suite of regulatory registers which are designed to capture a variety of management information as well as highlight risks to your business. Guidance and procedures manuals, including a host of comprehensive support and guidance publications, helping you to conduct your business compliantly and efficiently. Compliance audits with a dedicated Regulatory Consultant working with you as part of your team, we will provide support and clarity for all your regulatory requirements as well as ensuring that you have the systems and controls in place to run your business both effectively and compliantly. In addition, we will be on hand to advise and help you to implement changes following industry and regulatory updates. Full training and competence regime - We can deliver an in-house bespoke T&C supervisory process so that you can spend your time on your clients and your business. Working with you, we will design a support solution tailored to meet your needs. A dedicated Regulatory Consultant can carry out all the necessary assessments, KPI reviews, client file checks, CPD assessments and training needs analysis, providing you with professional reports and recommendations. File review service – As part of your T&C scheme we can undertake full client file reviews using a risk based approach, based on both current rules and specific FCA feedback. We will give you guidance to help improve the quality and documentation of your advice, developing your advisers and saving you time.

Interpretation of new FCA rules and initiatives – With a constant stream of communications from the FCA, we read and interpret the guidance given. Our visits to your office include time to talk about the latest industry issues, whilst our regulatory and news updates are designed to give you an overview of relevant key themes and the likely impacts on your business, together with links to more detailed material. Our regular newsletter, Regulation Matters, provides insight into the latest news within the regulatory world. Access to our compliance helpdesk so you can get straightforward answers to your questions when you need them, interpreting and explaining the FCA requirements in your language, as well as giving guidance on financial promotions. Complaints handling – We understand not only the FCA’s requirements but also what the Financial Ombudsman Service expects and the way cases are reviewed, which means that we can deliver an independent review to save you time and help you to formulate your responses. RMAR submission support – You get peace of mind with our support, as well as online completion and validation of your regulatory returns by our expert team. Proactive contact with your firm – We will proactively contact you to keep you up to date with the latest news, both from Tenet and regulatory issues that could impact your business.

All the compliance support you need under one roof

Whatever your firm’s compliance needs, we have got a wide range of support to add value to your business and help you meet the requirements of the FCA. If you would like to know more about our compliance services, please contact us on 0800 085 0825 to speak to one of our experts.

At TenetSelect, we provide a range of services which are designed to add value to your business. This includes our extensive Adviser Development Programme, providing you with everything you need to meet your annual Continuing Professional Development (CPD) requirements, and our marketing service. You can also make use of our buying power by utilising the discounted deals we have available through third party suppliers. Recruitment service If you are looking to expand your business, we can provide a cost effective alternative to the traditional recruitment agencies and reduce the hassle out of recruiting the right people. We can advise you on the best way to get the people you need and organise the activities to do that from advertising and proactive headhunting to vetting the candidates on your behalf. Our service offers the support of an experienced HR and recruitment specialist that can do all the legwork for you, from advertising the role on our website and on respected professional online job boards, through to candidate vetting and interviewing on your behalf. Marketing support Our marketing support brings you a whole range of support such as leaflets, brochures, posters and adverts across a wide range of themes, all of which is designed to give you a professional look to your brand and promote your business. Most of the support is available without any charge to our TenetSelect clients, but we also work with external suppliers who specialise in providing services to financial advisers and have negotiated reduced rates on support such as websites, social media content and newsletters. Maybe most importantly for some clients, we streamline the compliance processes by pre-approving most of the marketing support that is available which makes it quick and easy for you to be able access the available support. ADDED VALUE SERVICES

Adviser development programme We offer an adviser development programme with over 100 events a year that are designed to keep you on the front foot, as well as help you meet your Continuing Professional Development (CPD) requirements. These provide a great opportunity to gain valuable insight, peer group best practice and market information for your business. Part of demonstrating ongoing competence under most T&C schemes is the requirement to annually validate that knowledge is up to date through verification tests. TenetSelect therefore offers a series of online testing modules to support ongoing validation of product knowledge. These tests are delivered through access to ‘focus progress’, the system can be used to load CPD accumulated individually, in-house training sessions or from attending events that offer certified CPD. Discounted software deals Technology is now an essential part of financial planning. Utilising software tools and systems helps advisers to meet their regulatory requirements and provides business efficiencies. As we understand that technology is a critical part of your day to day business, we have negotiated a range of software deals on your behalf, which are easy to access. This includes: n Intelliflo’s Intelligent Office n CIExpert’s critical illness policy comparison tool n IRESS - The Exchange n IPipeline - Assureweb & solution builder n 27Tec -MortgageSource n LifeQuote

Referral services Our referral services help you to offer a wider range of benefits by providing advice to your clients in areas which are outside your normal spectrum of expertise, such as mortgages, protection, buildings & contents, commercial insurance, equity release, conveyancing, will writing and secured loans. Select the right business development support for your business Choose TenetSelect and you will have access to a wealth of support to add value to your directly authorised business. For an informal chat and to find out more, please contact us.

Call: 0800 085 0825 Visit: www.tenetselect.co.uk Email: joinus@tenetgroup.co.uk

n Stay Private n MoneyCorp n Web Pro IT websites n Equifax

GET IN TOUCH TODAY For an informal chat and to find out more, please contact us on 0800 085 0825 joinus@tenetgroup.co.uk www.tenetselect.co.uk

T11796 0719

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