• Ensure that all operational financial controls and systems in use are robust and adhere to QMUL financial operating policies and procedures.
• Through a process of continuous improvement, review operational processes, quality, productivity and innovation of the services provided.
• Lead and develop the knowledge, skills and performance of the Catering & Hospitality team by completing training needs assessments and the completion of annual appraisals.
• Responsible for ensuring that all Catering operations are compliant in health and safety, food hygiene, fire safety and security of catering premises raising any concerns with the Head of Commercial Services.
• Liaise with maintenance services to ensure reactive and planned maintenance of catering equipment and premises is completed satisfactorily and to ensure that where risk has been identified that it is managed and recorded on the operational risk register.
• Represent Catering and Hospitality services on QMUL committees and contribute towards Directorate and QMUL level strategic planning.
• Lead the development of the Catering & Hospitality QM brand through the creation of seasonal menus, planning new promotions and initiatives.
• Monitor the quality of product, services and customer satisfaction through engaging with stakeholders and customer feedback via surveys.
• A flexible approach to working hours will be required as key events are often booked during the evening and weekends.
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