Events
without bookings. In cases where drivers arrived unbooked, information was provided for them to relay back to their planners, reinforcing the need for improved planning and communication which underpins the process across the community network. During the session, attendees reflected on the value of recent workshops involving ground handling agents and hauliers. It was noted that process mapping sessions had been carried out for current ‘as is’ ULD exports and imports flows including all stakeholders. These sessions enabled the identification of bottlenecks and supported a clearer understanding of existing and proposed modified processes across the cargo supply chain which should be adopted to ensure the best results from AIS can be realised, and ultimately to reduce a large percentage of the existing congestion. Bene fi ts of AIS Speakers further highlighted the benefits of AIS, alongside plans to launch a pilot to test the process and its effectiveness in reducing congestion at the airport’s cargo estate. Delegates were informed that an empties workshop is being developed to focus on the endemic historic issues managing the return and reallocation of ULD pallets and containers. The workshop also included a series of interactive sessions, where attendees completed self- assessment exercises to reflect on current practices and identify improvement opportunities. This was followed by a flip chart discussion, enabling participants to share feedback and explore key challenges and opportunities across the sector, which will be factored into the rollout planning. To conclude the workshop, Andy Cooke outlined the next steps and future actions arising from the discussions specific to the rollout process. The session closed with a Q&A, allowing attendees to raise further questions, share observations, and continue the collaborative dialogue around the future of air cargo operations and ULD management at Heathrow.
Left: Andy Cooke of BIFA outlines the process mapping completed to date
“ A key point of discussion was the phased approach to expansion, with the proposed third runway expected to be delivered ahead of any additional passenger terminal facilities. This sequence presents an opportunity for increased freighter activity at Heathrow in the interim period
Delegates had their say and contributed to the project next steps
particularly on data visibility and operational transparency. They highlighted the system’s ongoing evolution in response to practical operational needs, with updates planned on a three month release cycle. They also introduced the ‘Driver App’, a web portal currently being trialled by Geodis, designed to improve communication and streamline driver interactions within the cargo process.
Lawrence Cockburn from dnata provided operational feedback based on current AIS usage. He highlighted increasing adoption among freight forwarders and the value of enhanced data visibility in identifying trends and supporting more informed decision-making. He also shared insights into driver experiences, comparing journeys for drivers who had pre- booked slots against those arriving
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