ITSM (or IT Service Management) is all activities involved in designing, creating, delivering, supporting and managing IT services. This includes things like tracking your computer and the software installed on it, helpdesk ticket resolution, technology contract management, and project manage- ment. The benefits of such a system are: County Government Information Technology Department launches its first IT Service Management (ITSM) system.
Improves efficiency by saving time and effort by avoiding duplication of work. Creates transparent IT processes and services. Ensures adherence to various industries compli- ance. Engages in effective planning. Increases the county return on IT investment. This system will help usher in a fundamental change in how the county ’ s IT department services will be delivered to meet the current and future needs of coun- ty staff and citizens. Larry Clement, Director of Information Technology explained, “ The most interesting feature of the ITSM is
Example of an ITSM status update screen.
the ability to design and manage a data center. Using the design feature ,we were able to set up the new public safety building's data center to allow for the most effective use of the space to meet current and future needs. “
Parks & Recreation Project: refurbishing the Barboursville Community Park playground
The refurbishment of the Barboursville Community Park playground is well underway. Recently, the Parks & Recreation department tore down the old fencing and power washed the park ’ s concession building. In the next phase, they will repair or replace the play equipment and install certified playground mulch. P&R expects to complete the work in the spring of 2021. (Story corrected 11/17/20. The incorrect department was credited. We regret the error.)
Page 13 | November 2020
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