KEY SUCCESS METRICS
WHAT WE’RE LOOKING FOR
As a Regional General Manager, you will always show that you CARE;
• Be able to Connect with our students, your team and support functions. That means being open to diversity, being approachable to everyone and leaving a great first impression so that people leave a conversation feeling good. • Be Action orientated – that means being observant to everything that’s happening around you, taking ownership to make things right and to speaking up and ensure lessons are shared and improvements are made for everyone to benefit. • Give Respect – that means being open to different cultures and beliefs, being considerate of other people’s needs and treating others how they wish to be treated. • Encourage others – that means being positive and using positive verbal communication and body language, being solutions focussed and coaching others to help them find solutions for themselves and being supportive – never letting our students feel lost. You will believe in and actively demonstrate our promises; • We want to create room for everyone – equality and sustainability matters • Keeping us safe is a top priority – you are able to keep calm under pressure • You believe in doing what’s right – you will stand up and speak up when you know that something is not right • We want to raise the bar together – you can be creative and are willing to take a chance You will be an inspirational leader: • Be able to articulate Unite Students vision and purpose in a way that is meaningful and motivating • Is highly authentic and self-aware, you naturally create an environment where people are free to be themselves, are open and best practice is shared • Be responsible, dependable and contactable at all times in accordance with the role • Creates pride in the team to deliver a consistent Unite experience according to our brand standards
Student NPS
Service Score
Problem Handling
Higher Education Trust Score
Unite Quality and Safety Audits
Occupancy
Total Revenue
EBIT/NOI margin
Colleague Engagement
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