Astound Product Catalog - GEMS Government - Q4 2025-10

Publish Date: October 2025

Product Catalog: Government

WE ARE Astound Business Solutions

A top-tier, national network solutions provider We provide companies with high-capacity and secure connectivity, Internet, voice, cloud networking, and other solutions for their mission-critical applications. Covering cities from coast-to-coast, we maintain a local, customer-centric approach, with dedicated industry experts on-hand 24/7 - as we partner with businesses and help them grow and remain competitive

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

The Astound Fiber Network Powering municipalities across the U.S.

LEGEND

Robust metro fiber footprint and/or data center presence

20+ METRO AREAS IN 12 STATES

High-capacity backbone links

Coastal submarine cable access— transpacific and transatlantic routes

42,000+ FIBER ROUTE MILES 20,800+ ON-NET BUILDINGS 262,000+ VETTED NEAR-NET LOCATIONS 150+ DATA CENTERS 2,000+ CELL TOWERS

We Deliver Solutions Over the Most Reliable Network:

• Connectivity

• Cloud Networking

• Internet

• Custom Solutions/Advanced Services

• Voice/Unified Communications

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Connectivity

With our connectivity solutions, we provide reliable, state-of-the-art transport technologies over our 100% fiber optic network. And with guaranteed performance and responsive, local service, we help businesses be ready for anything. Why do you need connectivity? • Growing bandwidth demands • C onnectivity is the infrastructure of networks; foundational to online presence • Scalability

Connectivity Solutions at a Glance

Ethernet Dedicated point-to-point or multi-point connectivity backed by carrier-grade fiber to meet the demands of high-bandwidth applications.

Wavelength Secure end-to-end connectivity up to 400 Gbps.

Dark Fiber Secure, scalable bandwidth on your own private network. Manage control and security with no equipment or protocol restrictions.

Astound was able to provide us the services that no one else was able to. “ — Alden Gleason, Assistant Director of IT, City of Celina, TX

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Ethernet Private Line (EPL)

Get the most flexible point-to-point configurations backed by reliable, carrier-class fiber. Our EPL service meets the demands of high-bandwidth applications over Ethernet, so you can expand to new locations, connect new offices and data centers, and run bandwidth-intensive applications with confidence. We stand behind our solutions with an end-to-end, industry-leading Service Level Agreement (SLA) that extends across our backbone, metro core, and last-mile network for fiber-based services.

Ethernet Private Line — Point-to-Point Ethernet Connectivity

• Powers high-bandwidth applications, so you can expand to new locations, connect new offices and data centers, and run any application with confidence

Aloc Port

Zloc Port

• Dedicated connectivity between two locations across our Ethernet network

• Ideal for municipalities that need a secure, private connection between two locations; transparent plug and play

EFP Extended Footprint

Aloc Port

Zloc Port

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Ethernet Virtual Private Line (EVPL)

Connect multiple sites to a single hub with a dedicated high-speed private network for transferring data, voice, and video communications. EVPL streamlines your network management across multiple locations, with configuration options to support your offices anywhere.

Ethernet Virtual Private Line Point-to-Multipoint Connectivity: • Dedicated connectivity between more than two locations, with a “hub-and-spoke” topology • Ideal for multi-location government facilities that want to maximize network control at one primary location, or that have a designated HQ and branch office structure; reduces number of network ports required

Aloc Port

Bloc Port

Cloc Port

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Ethernet Local Area Network (E-LAN)

Use E-LAN service to allow multiple locations to communicate directly with each other across your private network through a seamless extension of each site’s LAN environment. Our self-healing fiber ring protects your critical data and provides superior network availability and resiliency.

Ethernet Local Area Network Anywhere-to-Anywhere: • Dedicated connectivity between more than two sites in an “any-to-any” topology

Aloc Port

Bloc Port

• A seamless extension of each connected site’s LAN environment to other connected sites

E-LAN Private Network

• Ideal for distributed organizations: A virtual switch in the cloud. Lowest cost; outsources switching to the Astound network

Cloc Port

Dloc Port

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Ethernet Solutions

Benefits of Astound Business Solutions Ethernet Products

Unlimited Scalability – Speeds that support any size application from regional to global scale, with the ability to grow your public domain

Flexibility – Increase bandwidth dynamically

Standard Offerings

Consistency – Supports features designed to guarantee predictable levels of network performance

50 Mbps, 100 Mbps

2 Gbps

20 Gbps

Comprehensive SLA - You can run your municipality locations with confidence, knowing that your Internet service is monitored and assured

200 Mbps, 300 Mbps

3 Gbps

30 Gbps

Strong Support – You have peace of mind with a local, responsive team, and we monitor our networks through our Commercial Network Operations Center to provide complete customer service 24/7/365

500 Mbps

5 Gbps

50 Gbps

1 Gbps

10 Gbps

100 Gbps

Resiliency - Most reliable infrastructure; drastically reduces downtime

1 GB Port

10 GB Port

100 GB Port

Quality of Service - Full redundancy ensures improved reliability and disaster recovery ability

Cost-Effective - Networks are less complicated and easier to maintain than traditional networks

Symmetrical - Upload speeds match download speeds

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Wavelength

A partially meshed, intra-region, high-performance network that produces unsurpassed connectivity with elegant simplicity. The technology of choice for transporting large amounts of data between sites. Facilities-based network delivering proven optical performance that links high-traffic locations with key data centers and fiber-fed access points for seamless connections. Priced per endpoint (no standard price).

Wavelengths have fewer points of failure and provide better security compared to switched/routed IP services Standard Symmetrical Offerings 10 Gbps | 100 Gbps | 400 Gbps

Data Transfers - Data Migration - Offsite Storage

• Service level agreements • Predictable performance

• No variance in latency or jitter • Dedicated capacity that assures application performance • Protected routes are available • DWDM - Dense Wavelength Division Multiplexing • Simple point-to-point pipe

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Dark Fiber

Dark Fiber is a dedicated strand of fiber optic cable that connects your locations within the same metro area, and it allows you increase connectivity, network efficiency, and speed for your constituents. You have end-to-end control, unlimited bandwidth, and the flexibility to run unique protocols and use your own equipment. A Dark Fiber network offers maximum security, since you are not running through someone else’s network. Typical bandwidth plans often do not address the increasing demand for bandwidth or account for secure Internet capabilities to transmit large files and sensitive data. They also do not consider the need for scalable, end-to-end network control that requires instant response times for point-to-point communications. Workloads and operational demands continue to increase while budgets decline. This drives you to improve efficiencies and cut costs. However, leasing more line capacity on existing networks or purchasing more bandwidth presents economic challenges when faced with return on investment pressures.

Standard Offerings

STRAND

PAIR

Unlimited Bandwidth - Ensures the necessary bandwidth, with optimal connectivity Secure - Your sites are directly connected and avoid any outside network traffic Scalability & Flexibility - Increase bandwidth as you grow or reduce when necessary Control - Create a network strategy and structure for your needs Reliability - Full redundancy ensures improved reliability and disaster recovery Why Choose Dark Fiber from Astound? Our extensive fiber footprint, assets, routes, and secure rights-of-way provide your network infrastructure with the reliability, scalability, and flexibility to support mission-critical applications. It also enables you to support different configurations, services, and applications that standard bandwidth plans cannot handle. Dark Fiber is an affordable strategy to ensure your municipality maintains complete control over your network infrastructure.

DARK FIBER

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Internet

Internet is the lifeblood of every government agency. Having sufficient bandwidth that delivers a consistent, positive employee/constituent experience is vital in order to meet your growing online needs. We offer a range of Internet options, giving municipalities a breadth of choice and a variety of opportunities to ensure they have the right bandwidth at the right price.

Internet Product at a Glance

Dedicated Internet Access (DIA) Secure, scalable bandwidth on your own private network. Manage control and security with no equipment or protocol restrictions.

“

Astound is a great company, doing a great job, and with excellent customer support. From our phone service to Wi-Fi to internet overall, I am 100% satisfied, and more than pleased.

— Art Armstrong, President of AME

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Dedicated Internet Access (DIA)

Speed. Reliability. Guaranteed. Dedicated to your Success.

Standard Symmetrical Offerings

With DIA, you’re guaranteed to receive the exact bandwidth you purchased, 100% of the time. It’s a great fit for municipalities that:

• Use or host cloud-based applications

20 Gbps 30 Gbps 50 Gbps 100 Gbps

2 Gbps 3 Gbps 5 Gbps 10 Gbps

50 Mbps, 100 Mbps 200 Mbps, 300 Mbps 500 Mbps 1 Gbps

• Require dedicated bandwidth

• Need high-bandwidth upload and/or download capability

Fast, Secure Connections Astound’s DIA enables mission-critical business activities via:

• Dedicated Symmetrical Connectivity • Service Level Agreement Key Attributes:

• Dedicated, reserved, symmetrical high-bandwidth Internet speed

• Redundancy • Private Network

• Secure connections with guaranteed up-time and always-on connectivity

• Scalable solutions

Non-shared, direct connection to our fiber network • Symmetrical upload and download

ADD-ONS

• SD-WAN • Static IP & Subnets • Business Router, Managed Router

• Business Wi-Fi • Bursting • Border Gateway Protocol (BGP) • Wireless Internet Backup

• Reliability backed by Astound’s 99.99% Service Level Agreement

• Speeds up to 100 Gbps

• IPv4 blocks up to /24 w/ IPv6 support

• DDoS Mitigation

• 24/7/365 expert support

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Astound is the #1 Business Internet Service Provider

Astound has been recognized by PCMag’s Business Choice readers as the top Business Internet Service Provider (ISP) in the nation, * ranking #1 in:

• Overall Satisfaction • Speed • Reliability • Ease of Use • Likelihood to Recommend

We maintain a local, customer-centric approach, with dedicated industry experts on-hand 24/7, as we partner with businesses and help them grow and remain competitive.

Our NOC and U.S. call center, along with our local Sales Reps and Account Managers, provide excellent support to our customers.

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Voice and Unified Communications Powerful, cost-effective communications for your business Astound has multiple options for voice solutions, which are all delivered over our fiber-rich network and can be customized to fit your organization’s specific needs.

UCaaS Options at a Glance

UCaaS/Hosted Voice Cloud-Based Unified Communication Tools which include unlimited local, regional and long-distance calling.

Trunks PRI/SIP high-capacity connectivity that supports legacy and IP PBXs with multiple interfaces.

Business Voice Reliable telephone lines for voice, fax, and more.

“ — Jonathan Maynard, Director of Technology, Yelm Community Schools Astound’s Voice and Fiber single-handedly helped propel Yelm Community Schools light years ahead of where we were.

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Unified Communications as a Service (UCaaS)

Astound has two great offers to meet your business communication needs - Astound Hosted Voice and Ascend Unified Communications. Plus, take your communication to the next level with Cloud Contact Center. Our Unified Communications (UC) streamlines communication among employees, partners, and customers, reducing costs and enhancing business efficiency. Built on VoIP calling, UC integrates various communication methods, including phone calls, video conferencing, instant messaging, and voicemail.

Highly scalable solution that delivers:

BENEFITS OF UCaaS Increased Productivity: By integrating various communication tools into a single platform, employees can switch seamlessly between calls, messages, and meetings, reducing downtime and improving workflow efficiency. Enhanced Collaboration: UC facilitates better teamwork through features like video conferencing, screen sharing, and instant messaging, enabling real-time collaboration regardless of location. Cost Efficiency: Consolidating communication services reduces the need for multiple vendors and systems, leading to lower operational costs and simplified management. Improved Customer Service: With integrated communication channels, businesses can respond to customer inquiries more quickly and effectively, enhancing customer satisfaction and loyalty. Scalability: UC solutions can easily scale with the growth of the business, accommodating new users and additional features without significant infrastructure changes. Mobility and Flexibility: UC supports remote work by allowing employees to access communication tools from any device, anywhere, ensuring they stay connected and productive.

• A feature-rich product at a competitive price-point • Desktop and Mobile App • Team Chat and Presence • SMS and MMS • Meetings with transcripts and insights • Voicemail, Visual Voicemail, and Voicemail Transcription • AI Assistant • Microsoft Teams integration • Cloud Contact Center • Advanced Multi-Line Hunt Group • Call Recording

• CRM Integration • Auto Attendant • Two Way Webfax

• File Backup and Collaboration • Call Reporting and Analytics • Archiving

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Astound Hosted Voice and Ascend Unified Communications (UC)

Two great choices to meet your communication needs - Astound Hosted Voice and Ascend Unified Communications (UC). From simple phone-only deployments to large complex deployments that require integrations, we have you covered.

Astound Hosted Voice

Ascend Unified Communications

Essential

Pro

Enterprise

For Teams Advanced

Hosted

Hosted+

Phone, Mobile App, Desktop App

Phone, Teams Apps

Phone only

Phone, Mobile App, Desktop App

• Voice

• Voice • Chat • SMS

• Voice • Chat • Meeting (4)

• Voice • Chat • SMS

• MMS • Meeting (100) • Integrations

• Voice • Chat • SMS

• MMS • Meeting (200) • Integrations

• Voice and Business SMS integrated into Teams application

Comprehensive communication system tailored for businesses requiring ultimate flexibility. • Maximize effectiveness of hybrid and remote workers • Receive greater insights through advanced reporting and archiving • Maximized call flow efficiency through advanced call routing • Extend communications platform through APIs for integration with 100+ third-party apps (CRM, ERP, Ticketing Systems, etc.) • Leverage the latest technology with Meetings, Company Messaging, File sharing, AI assistant, Analytics, and more

Enhance your UC and Teams experience by seamlessly

Flexible cloud-based solution tailored for price-conscious businesses • Cost-effective phone-only solution for offices • Value-based basic chat and SMS option available

combining advanced telephone and SMS

with Ascend for Teams Advanced embedded app

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Astound Hosted Voice Seat Types

Powerful, Cost-effective Communications for Your Business Astound Hosted and Astound Hosted+ provide a straightforward and efficient communication solution tailored for your business.

Astound Hosted (Phone)

Astound Hosted+ (Phone, Chat, SMS)

Enhance the quality and dependability of your business communications with Astound Hosted. Astound Hosted offers a user-friendly web portal for effortless management, along with essential features such as voicemail, visual voicemail, call forwarding, call screening, and the ‘find me follow me’ function.

Effortlessly stay connected with customers and colleagues, no matter where you are. Astound Hosted+ encompasses all the features of Astound Hosted, along with additional capabilities such as chat, SMS, Softphone, mobile app, voicemail transcription, and meetings.

• Price-conscious businesses

• Value-conscious businesses

• Front-line staff or supervisors

• Office, mobile, or hybrid worker

• Office or hybrid workers

• Supervisors, managers, executives

• Handset Required (Add-On)

• Handset and/or desktop/mobile applications

In addition to the two seat choices, the Astound Analog Line is available exclusively for use with Hosted Voice services.

The Astound Analog Line is used specifically with Astound Hosted Voice service to support other devices requiring dial-tone only. Typically not a phone. For example: fax machines, postage machines, etc.

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Astound Hosted Voice Applications

Success in today’s fast-paced business world relies on effective communications. Connect with customers or co-workers from anywhere with a network that offers scalability , reliability , and allows you to easily manage features.

Application Features

Astound Hosted+ (Desktop) Access and control of your Hosted Voice services from your computer

Web-based management is at your fingertips. Easy to use and administrate online.

Web Portal Management for Users Easily manage individual feature options: • Web-based access from anywhere

Astound Hosted+ (Mobile) Access and control of your Hosted Voice services from your mobile device

• Review call history • Manage voicemail • Configure call handling • Manage contacts

Web Portal Management for Administrators • Used for management of the business group • Auto attendant

• Multi-Line Hunt Groups (MLHG) • Manage all user lines & phones • Music on hold • Extension Management • Call Reporting

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Astound Hosted Voice Phone Models

Multiple devices from HP/Poly available to support simple deployments across any organization, and ensure the end-user has the functionality required to meet job needs.

Entry-Level

Executive

• User-Friendly Management Intuitive web interface allows for easy management of phones • No IT Staff Required Phones are pre-configured before installation • Phones are plug-and-play so if you need to move a phone, no call to IT is needed • Maintenance Free We provide all maintenance and updates, reducing the burden on your IT team

Wireless

Conference

• Every phone is covered as long as your service is active

*See your account representative for a full list of available phone models and features

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Ascend Unified Communications Seat Types

Ascend UC is our world-class UCaaS Solution Ascend UC is a fully-integrated unified communications and collaboration platform that combines a Cloud-PBX phone system, video conferencing, chat, screen sharing, file management, and more into a seamless experience.

Essential For the Standard Business User

Pro For the Collaborative Business User

Enterprise For the Power User

• Voice Calling Internal and External

• Mobile and Desktop App

• Available Desk Phone

• Chat Functionality

• SMS/MMS • Video Meeting (200 participants) • File Sharing (200GB/User) • Integrations with a wide range of

• SMS • Video Meeting (4 participants) • File Sharing (5GB/User) • Integrations with a wide range of business applications

• SMS/MMS • Video Meeting (100 participants) • File Sharing (50GB/User) • Integrations with a wide range of

business applications • Call Center Solutions

*Express Seat is available for voice-only calling **Resource Line is available for faxing

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Ascend UC Seat Types - Microsoft Teams

Designed to boost the power and functionality of Microsoft Teams through the enterprise-grade Cloud PBX of Ascend.

For Teams Advanced

Designed for businesses who want Microsoft Teams for collaboration but need business texting and the advanced telephone features of an Enterprise PBX

• Desktop Phone & App

• SMS/MMS

• Integrated AI Functionality • 13+ Full Third-Party Integrations

• Call Center Solutions

Microsoft Teams for Collaboration - Use Teams collaboration tools to manage chat, file sharing and video conferencing. Ascend for Communications - Enhance your business communication with our enterprise-grade phone system, featuring integrated SMS and advanced call routing capabilities.

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Ascend UC Applications

Ascend UC’s world-class communications platform is packed full of hundreds of essential features for businesses of all sizes..

Ascend Features

Ascend Enhanced Features

Phone System and Hardware Cloud-based phone service offering 100+ enterprise-grade calling features and excellent network quality and uptime. System configuration and call reporting managed from a single web-based portal with built-in Spam Call Protection. Variety of plug-and-play devices available, pre- configured to cater to your business needs. Mobile + Desktop Apps The UC App transforms smartphones and computers into essential collaboration tools with calls, chats, video messages, advanced voice mail features, texting and presence awareness. Messaging Real-time communication with direct, private, and public channels for unlimited conversations, file sharing and more.

For Teams Advanced For Teams user, enhance your communication with our UC for Teams Advanced integration, seamlessly combining UC’s advanced cloud-based phone systems with Teams’ collaboration features for a unifed, single- app experience. AI Assistant Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app. Meetings Meet face-to-face in HD video and share your screen for more interactive and productive meetings with colleagues and customers. Access to advanced features - like automatic meeting lock, virtual backgrounds, meeting transcriptions and more. Call Center Features Extended capability with supervisor monitoring, scheduled reports, extended storage, real-time dashboard, smart greetings, customizable call distribution and agent wrap time.

Archiving Automatically capture and retain calls, chats, meetings and SMS to help ensure your communications are preserved and archived in one place. Have continual historical access to your company’s last 30 days of UC calls, video meetings, chats and SMS, Free 30-day archiving retains communication data for 30 days. For longer retention periods, upgrade to one of our 1-year to 10-year plans. Contact Center Voice, chat, and email queues combine into a single omini-channel experience. Customizable call flows provide exceptional customer interactions. Company Messaging Enable SMS (text) communication on your main or toll-free business number, giving your customers another way to engage with your business.

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Ascend UC Phone Models

Plug-and-Play phones available from a variety of vendors and price points to ensure the needs of the end-user are met.

Entry-Level

Executive

Wireless

Conference

• Every phone is covered as long as your service is active

*See your account representative for a full list of available phone models and features

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Ascend UC Integrations

Ascend UC Extend Integrations Platform connects powerful voice, chat, video meetings, and contact center functionality into everyday business applications. Driving higher productivity and increasing customer retention at no heavy cost.

Increase Productivity Improve employee and customer experience by enabling communication capabilities in everyday business apps Better Customer Experience Access relevant customer data at the right time to deliver a more personalized experience Access Critical Data Add employee calling and communication data to your business reporting tool(s)

How it Works

VOICE

MEETING

ANALYTICS

ADDRESS BOOK

CONTACT CENTER

Developers use assets to build custom solutions to meet business needs

End-users use solution in apps and websites

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Cloud Contact Center

Empower Agents with Cloud-Based Omnichannel Capability — Anytime, Anywhere

Omnichannel Communication

Enhanced Experiences

Standard Offerings

Cloud Contact Center from Astound delivers a flexible, seamless, all-access Customer Experience (CX) for today’s multi-site contact centers. Through the convenience of full-featured, built-in omnichannel availability — around the world and around the clock — let customers decide when, where, and how to conduct business with your team. The Value of Versatility Through versatile tools that optimize your workforce and more flexible inbound and outbound channels, engage with customers wherever and whenever they happen to be ready — at home, work, or play.

Advanced Interactive Voice Recognition (IVR)

Gold

Voice

Gold Plus

Web-Chat

Platinum

Skills-Based Routing

SMS

Quality Assurance Call Monitoring

Social Media

AI-Driven Interaction Analytics

Equip. Empower. Engage.

Key Benefits and Results

Dynamic Notifications – Curate more effective campaigns, from simple-scheduled touches to sophisticated multi-touch marketing. Custom Integrations – Seamlessly merge contact center functions with CRM, workforce management, and on-demand data dips. Schedule Manager & Evaluator Dashboard – Maximize resources for appropriate coverage, while monitoring interactions with a real-time dashboard.

Boost efficiency, agent productivity, and contact center performance across sales, service, and support. With Cloud Contact Center from Astound.

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

PRI and SIP Trunking

Connect your phone system with unlimited Local Calling. Regional, Toll-Free, and Long-Distance Minutes of Use Plans (MOU) available.

SIP

24/7 Commercial Support, Scalable and Reliable

Astound

Customer PBX

Session Initiation Protocol (SIP) Enables scalability and unlimited business growth, supporting: • Networking multiple IP-PBXs to expand voice to different sites • Remote capabilities • IP phone capable • IP-PBX can provide call flow automation

PRI

Astound

Customer PBX

Primary Rate Interface (PRI) Offers T1-based voice channels, supports:

• Better utilization of each trunk • Networking of multiple PBXs to centralize voice communications • Older and new phone systems

• System functionality • Basic calling features

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Direct Routing for Microsoft Teams

Direct Routing for Microsoft Teams allows customers to use Astound as their telephone provider to deliver voice calling capabilities for Teams users. It is a more reliable and less expensive alternative for Teams clients compared to Microsoft Calling Plans. Direct Routing is sold in a similar manner as SIP is today. The initial Direct Routing Service includes 10 sessions and requires a bucket of minutes (MOU). Additional sessions may be added.

Direct Routing Service

Direct Routing Service (10 Sessions Included)

Direct Routing Sessions (Additional Sessions)

MOU (Minutes of Use)

STANDALONE STANDALONE

Standalone • Direct Routing for Teams Only

SBC

PSTN

Hybrid • Direct Routing Service and Astound SIP or PRI • Direct Routing Service and Astound Hosted Voice Note: Calling Features for Teams clients are provided via Microsoft. Customer is responsible for configuring their MSFT 365 and Teams service. This includes having all required licensing for their users.

Teams User

PSTN

MSFT Phone System

Teams User

MSFT Phone System

HYBRID HYBRID

SBC

PSTN

Teams User

PSTN

MSFT Phone System

Teams User

MSFT Phone System

PBX User

PBX

SBC = Session Border Controller PSTN = Public Switched Telephone Network

-OR-

PBX User

PBX

-OR-

UCaaS/Hosted Voice

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Astound Business Voice

Reliable phone services are critical to ensuring that your employees, facilities, and vendors can stay in touch. Our local and long-distance services can provide you the means for customer care and technical support straight through to vendor management and sales enablement. Keeping Your Organization Connected

Business Basic Phone Analog line for basic calling functionality

Business Phone with Call Manager Feature-rich analog phone line with management portal

VS.

With Astound Business Voice with Call Manager, you get: • 30 productivity-enhancing tools • Web-based portal • Stay connected • Unlimited local, regional, and long-distance calling • Competitive international rates

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Cloud Networking Secure, reliable connections to enable your government operations Experience our Cloud Networking solutions to gain access to a global network of over 150 data centers, and leverage premier services that are optimized to support cloud-based applications. Our high-performance routes are engineered to accommodate any configuration, ensuring that your network runs smoothly and efficiently.

Cloud Networking at a Glance

Data Center Access Bypass the public Internet by using our network to create a private, dedicated connection with one of our Cloud technology partners.

“ — Eric Matthews, CIO, City of Allen, TX We don’t even talk about downtime at team meetings. It never comes up, because outages don’t happen.

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Data Center Internet Access (DC-IA)

For government entities that have a presence in a data center location and require Internet service to a cage, cabinet, or suite.

Standard Symmetrical Offerings

500 Mbps

1 Gbps

5 Gbps

10 Gbps

Key Differentiators vs DIA: • Powerful Internet access without a remote access tail • Must be co-located in the same data center

Data Center

City

Equinix-DC2

Ashburn, VA

CoreSite-NY1

New York, NY

Markley-1 Summer

Boston, MA

Equinix-CH2

Chicago, IL

Equinix-DA2

Dallas, TX

Customer Equipment

Equinix-SEA10

Seattle, WA

Astound

Equinix-SV5

San Jose, CA

EdgeConneX

Hillsboro, OR

Data Center

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Azure ExpressRoute

Your private fast lane to Azure, for quick, reliable uploads and downloads with increased agility.

Standard Symmetrical Offerings

Astound enables your government office locations and data centers to connect directly to Microsoft Azure ExpressRoute and other public and private cloud platforms. With bandwidth options up to 100 Gbps over dedicated fiber, our data center access solutions bypass the public Internet, ensuring data privacy and guaranteeing enhanced scalable throughput speeds through optimized connectivity. Benefits Get a more consistent network experience than Internet-based connections. • Lower Cost of Ownership - Experience cost savings when compared to standard Internet access charges into Microsoft Azure ExpressRoute. • Better Resiliency - Our fiber ring topology helps protect critical data to superior network availability. • Enhanced Security - Data is routed across the Astound network and isolated from the public Internet.

ExpressRoute

ExpressRoute Direct

Mbps: 100, 200, 300, 500 Gbps: 1, 2, 5

Gbps: 10, 40, 100

With Microsoft Azure ExpressRoute from Astound, you’ll benefit from: • Increased security • Predictive network latency • Low jitter/packet loss • A more consistent connection experience than over the public Internet • Symmetrical bandwidth options up to 100 Gbps • Backed by our SLA

Azure ExpressRoute

City

Site Name

Ashburn, VA Dallas, TX San Jose, CA Seattle, WA

Equinix - DC2 & DC11 Equinix - DA2 Equinix - SV5 Equinix - SEA10

Partner Edge

Microsoft Edge

Customer Network

...

Trac to Oce 365 Services Trac to public IP addresses inAzure

Trac to Virtual Networks

EPL or EVPL directly connected to Azure

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

AWS Direct Connect

Pair our powerful Cloud Networking with AWS Direct Connect and hosted connections to maintain network resiliency

Standard Symmetrical Offerings

Through AWS Direct Connect, we can establish a dedicated private network between your government office, data center, or co-location environment to AWS and its more than 175 services.

Hosted

Dedicated

AWS recommends connecting via multiple locations to help you maintain network resiliency. You can set up multiple diverse circuits by connecting to any AWS node, routing anywhere on the AWS backbone.

Mbps: 50, 100, 200, 300, 400, 500

Gbps: 1, 10, 100

With AWS Connect from Astound Business Solutions you get: • Increased security

We offer two types of connections: Dedicated (EPL) – High bandwidth with a direct connect Hosted (EVPL) – Virtually connect to AWS

• Predictive network latency

• Low jitter/packet loss

Dedicated Hosted Region

City

Site Name

• A more consistent connection experience than over the public Internet • Symmetrical bandwidth options up to 100 Gbps • Backed by our SLA and customized support

Ashburn, VA Boston, MA Chicago, IL Dallas, TX New York, NY San Jose, CA Seattle, WA

Equinix DC2/DC11 Markley 1 Summer

US-East 1 US-East 1 US-East 2 US-East 1 US-East 1 US-West 1 US-West 2

3 3 3 3 3 3 3

Equinix CH2 Equinix DA2 CoreSite NY1 Equinix SV5 Equinix SEA10

3 3 3

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Cloud Services

Cloud Services provides you the flexibility & scalability to tailor resources on an individual workload basis. We will shape and right-size your environment based on actual consumption - to drive down and optimize your cloud costs including Backup and Disaster Recovery services. Let us manage your infrastructure-as-a-service, so you can stay focused on your business. Key Benefits We build, implement, and expertly maintain a vast array of tailored network resources, supporting public, private, and hybrid cloud environments. • Affordability - Avoid prohibitive upfront infrastructure costs • Scalability - Ability to scale your cloud computing resources dynamically • Security - Protect company, customer and employee data with built-in compliance • Reliability - Manage growth and expansion to keep your business from outgrowing its resources • Flexibility - Deploy customized environments and resource options best suited to your application

STANDARD CLOUD SERVICES Standard Cloud Services

Reserved Compute Resources • IP Block

• CPU in GHz

• RAM in GB

• Cloud Storage in GB

• Monthly Backup in GB Optional Weekly Backup to offsite location

• Maintenance and support

• Backup as a Service (BaaS) • Disaster Recovery as a Service (DRaaS) • Private Virtual Desktop Infrastructure (VDI) • Cloud Object Storage for Amazon S3 ADD-ONS ADVANCED SERVICES

Infrastructure as a Service (IaaS)

Platform as a Service (PaaS)

Software as a Service (SaaS)

On Premise

Applications

Data

Runtime

Middleware

Virtualization

Servers

Storage

Networking

Customer Managed

Vendor Managed

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Advanced Solutions We are ready to work with you to deliver innovative solutions tailored to your specific requirements. Whether it’s securing your entities’ data at the network level or providing your IT teams with a simple way to manage your network connections, we’ll listen to your needs, goals, and challenges, then create a reliable, customized technology solution to propel your organization’s growth and success.

Advanced Solutions at a Glance

Business TV All you need is a power outlet and an Internet connection to get our Astound Business TV wireless streaming solution.

Video Transport Dedicated point-to-point or multi-point connectivity backed by carrier-grade fiber to meet the demands of high-bandwidth video productions.

Advanced Services Commercial Wireless & SD-WAN.

“

One of the beautiful things about Astound, is whenever I need anything, service- or question-wise, they’re always there, ready with answers and able to help. You guys have outdone yourselves. You have a happy customer out here!

— Mark Dinubilo, Operations Manager for Circuit Solution

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Business TV

Create a welcoming environment for visitors and constituents. Let employees keep up with current events.

Standard Business TV

Offices, Lobbies, and Break Rooms Relax with a crystal-clear live TV experience.

Public View

Private View

Key Benefits • Set the Mood - Provide a welcoming space for visitors and customers.

• Flexibility - The right package to fit your property needs.

• Enhanced Experience - Keep employees and guests entertained and informed.

Waiting Rooms Enjoy great entertainment.

• Create Regulars - Simple, easy, and varied entertainment keeps constituents coming back.

The best combo. The cable box without a cable. Simplified lineup.

• Bluetooth ® -enabled • Google Assistant & TiVo Voice • Quick-launch buttons • Netflix, Disney+, Peacock and more*

* Refer to our website for local channel lineups and available add-ons.

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Video Transport

The evolution of HD and 4K video has driven the need for resilient transport options.

Using the latest technology, Astound offers Video Transport Service (VTS) as a reliable and flexible suite of services designed to deliver connectivity to stadiums, media centers, production studios, broadcast centers, Outside Broadcast (OB) Trucks, and more.

Top Features & Benefits • Unlimited Scalability - Supports a variety of media services including native uncompressed and compressed video and audio services • Flexibility - Service terms that meet the unique needs of the broadcast community, including temporary services for special events • High Quality of Service - Low latency and efficient use of bandwidth to support the higher demands and increasing requirements of today’s video services • Comprehensive SLA - You can run your video production with confidence knowing that your services are managed and monitored • Strong Support - Peace of mind with a local Network Operations Center, providing complete customer service 24/7/365 • Reliability - Full redundancy ensures improved reliability and disaster recovery capability • Seamless Integration - Secure, open-source technologies eliminate the risk of being locked into a proprietary solution and allow for seamless integration with your existing publishing and delivery workflows

High-bandwidth Video Transport compressed or uncompressed using SMPTE industry standards. ASI | SDI | HD-SDI | J2K | SRT | 3G-SDI | MMC | 1 Gbps | 10 Gbps

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Commercial Wireless

Extends your broadband connection with professionally-installed hotspots for your office or workplace.

Astound Wi-Fi Pro

Enterprise Business Wi-Fi

Custom Wi-Fi

Business Wi-Fi Solutions for HSI and BCI • TrueMesh™ Wi-Fi network • Safe and secure • Easy guest login • Up to 4 SSIDs (networks) • Captive portal & branded guest experience • Control & analytics in your hands with mobile app

Enterprise Wi-Fi Solutions for BCI and DIA • Extend your broadband • Superb user experience • Zone-by-zone growth • Enterprise support 24/7 • Indoor / outdoor use

• Unlimited number of Access Points • High-density performance • Indoor / outdoor support • Fully-managed and supported • Enterprise-grade service • Custom landing & splash pages • Portal management

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Business Wi-Fi

Elevate your wireless performance and efficiency. Designed for next-generation deployments in offices, schools, hospitals, shops, and hotels, Business Wi-Fi offers high throughput, enterprise-grade security, and simple management.

Features of Business Wi-Fi Include:

Security Highlights:

• Enterprise grade solution with indoor and outdoor coverage • Cloud-based web portal supports separate networks for your customers and business

• Integrates with SD-WAN and security products; seamless firmware updates • Additional radio dedicated to Security and RF management • Prioritize productive traffic and applications while restricting recreational traffic

• Minimal capital investment with a low monthly operating expense • Easy to scale - zone-by-zone coverage to grow with your business • Future proof – managed service protects against obsolescence

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Custom Wi-Fi

A Wireless Internet Solution Built Just For You

Key Benefits & Results

Custom Wi-Fi from Astound delivers a turnkey Wi-Fi platform that is designed, developed, deployed, and supported precisely to suit your workplace needs, today and tomorrow. From the ground up, this tailor-made wireless connectivity solution is built to operate as uniquely as you do — because no two organizations are alike. Powered by Astound’s fiber-rich network, this enterprise-grade connectivity solution factors in every key characteristic — the specifications of your physical property, your indoor and outdoor bandwidth requirements, and your daily operational needs.

• Tailored Fit and Function: Extensive design customization options including unlimited Access Points (APs) • Hands-off Management: Astound handles all network setup, maintenance, and management • Lower Costs: We free up time and internal resources so you can optimize your team while decreasing costs

Tailored to Perform

Higher speeds with fewer disruptions for delivering peak performance, all with expert technical support 24/7/365.

Custom Wi-Fi from Astound. It’s as custom as custom gets.

Commercial buildings, stadiums, outdoor public venues,

campuses, retail centers, hotels and resorts. IDEAL CANDIDATES:

ASTOUND BUSINESS SOLUTIONS

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Managed Router

Leave the management of your router to Astound. Managed Router provides a simple, no-hassle pairing for our DIA services.

Features

Enterprise-Grade Astound-Managed Router for DIA Service

• Robust, carrier-grade • Dual-WAN support • NAT/PAT & DHCP • BGP

• RFC1918 space • Static routing • Equipment varies based on speed (1 Gbps, 5 Gbps, 20 Gbps)

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

SD-WAN

Software-Defined Wide Area Networking (SD-WAN) simplifies the management of network connections between sites by separating the network hardware from its control mechanisms.

Why SD-WAN from Astound Business Solutions?

SD-WAN puts you in control and allows you to respond to change. Advanced capabilities like cloud-based security, network visualization, analytics, and automation bring out the full potential of your network.

• Simplified pricing with single price for SD-WAN and Security

• Simplified VPN experience

• SD-WAN and Security Firewall in single device to optimize and protect your network

ADVANCED WAN • Advanced-VPN • Bring your own Internet • High availability • Business continuity • Zero-touch provision

ADVANCED FIREWALL • NAT • Deep packet inspection • Application optimization • Layer 7 application firewall

• Real-time updates to cloud intrusion protection

• Application optimization

ADVANCED CLOUD SECURITY • IPS/IDS • Anti-virus/malware protection • Global threat intelligence

MANAGED SD-WAN • Internal IGP routing • Network isolation & planning

• Easy troubleshooting and equipment replacement

• Centralized cloud-based portal for all your Security and SD- WAN optimization needs

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

Wireless Internet Backup

Critical redundancy for today’s online world Keep your entity connected, so that your employees are productive and people are engaged. This cost-effective solution allows you to maintain the use of mission-critical devices. It ensures smooth and continuous operation of your point-of-sale systems, phone lines, and online connections.

Wireless Internet Backup*

Bronze

Silver

Key Features and Benefits: • Consistent Connection - Automatic or “anytime” failover and failback, so you always have the fastest available connection. • Business Continuity - Dual SIM Cards provide redundancy and diversity to seamlessly keep your critical operations running. • Professionally Managed - Cloud-managed portal for centralized Astound management. • Flexible Data Plans - Choose a plan to fit your budget and needs. Only pay for what you use.

Product

Data Cap Ecess Data Threshold

Wireless Internet Backup Bronze Wireless Internet Backup Silver

20 GB

50 GB

150 GB

*Astound Internet service required

ASTOUND BUSINESS SOLUTIONS

astoundbusiness.com

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