Product Catalog: Government
Publish Date: January 2025
A top-tier, national network solutions provider We are a national telecommunications company that delivers advanced solutions over a diverse, carrier-grade network that provides high-speed, reliable, and secure connectivity for mission-critical business applications. We are Astound Business Solutions We are the 6th largest cable provider in the U.S. In 2021, Astound was purchased for $8.1 Billion dollars by Stonepeak, an investment firm specializing in infrastructure assets.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
The Astound Fiber Network Powering municipalities across the U.S.
Astound’s network allows government agencies to achieve telecom diversity and address Continuity of Operations Planning (COOP). Teleworking, branch office connectivity, and dedicated access solutions are backed by proven technology and superior 24/7/365 service. • In 12 states and 8 of the top 10 metro areas in the U.S. • More than 42,000 route miles • More than 20,070 on-net buildings • M ore than 77,000 business customers • C onnected to more than 120 data centers and 2,000 cell sites We Deliver Solutions Over the Most Reliable Network: • Connectivity • Internet • Voice/Unified Communications • Cloud Networking • Custom Solutions/Advanced Services
NATIONWIDE COVERAGE -------- U.S.-BASED SUPPORT --------
LEGEND
Robust metro fiber footprint and/or data center presence
High-capacity backbone links
Coastal submarine cable access— transpacific and transatlantic routes
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Astound is the Business Choice
Astound has been recognized by PCMag’s Business Choice readers as the top Business Internet Service Provider (ISP) in the nation, ranking #1 in Overall Satisfaction and 10 other categories, including:
• Installation / Setup • Speed • Reliability • Ease of Use • Value • Management • Customer Service • Tech Support • Repairs • Likelihood to Recommend
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
CONNECTIVITY SOLUTIONS AT A GLANCE Ethernet Dedicated point-to-point or multi-point connectivity backed by carrier-grade fiber to meet the demands of high-bandwidth applications. Wavelength The technology of choice for transporting large amounts of data between sites, this facilities-based network delivers proven optical performance to link high-traffic locations. Dark Fiber Secure, scalable bandwidth on your own private network. Manage control and security with no equipment or protocol restrictions. Connectivity With our connectivity solutions, we provide reliable, state-of-the-art transport technologies over our 100% fiber optic network. And with guaranteed perform- ance and responsive, local service, we help municipalities be ready for anything. Why do you need connectivity? • Growing bandwidth demands • C onnectivity is the infrastructure of networks; foundational to online presence • Scalability
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Ethernet Private Line (EPL)
Get the most flexible point-to-point configurations backed by reliable, carrier-class fiber. Our EPL service meets the demands of high-bandwidth applications over Ethernet, so you can expand to new locations, connect new offices and data centers, and run bandwidth-intensive applications with confidence. We stand behind our solutions with an end-to-end, industry-leading Service Level Agreement (SLA) that extends across our backbone, metro core, and last-mile network for fiber-based services.
Ethernet Private Line Point-to-Point Ethernet Connectivity: • Powers high-bandwidth applications, so you can expand to new locations, connect new offices and data centers, and run any application with confidence • Dedicated connectivity between two locations across our Ethernet network • Ideal for municipalities that need a secure, private connection between two locations; transparent plug and play
Aloc Port
Zloc Port
EFP Extended Footprint
Aloc Port
Zloc Port
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Ethernet Virtual Private Line (EVPL)
Connect multiple sites to a single hub with a dedicated high-speed private network for transferring data, voice, and video communications. EVPL streamlines your network management across multiple locations, with configuration options to support your locations anywhere.
Ethernet Virtual Private Line Point-to-Multipoint Connectivity: • Dedicated connectivity between more than two locations, with a “hub-and-spoke” topology • Ideal for multi-location government facilities that want to maximize network control at one primary location, or that have a designated HQ and branch office structure; reduces number of network ports required
Aloc Port
Bloc Port
Cloc Port
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Ethernet Local Area Network (E-LAN)
Use E-LAN service to allow multiple locations to communicate directly with each other across your private network through a seamless extension of each site’s LAN environment. Our self-healing fiber ring protects your critical data and provides superior network availability and resiliency.
Ethernet Local Area Network Anywhere-to-Anywhere: • Dedicated connectivity between more than two sites in an “any-to-any” topology • A seamless extension of each connected site’s LAN environment to other connected sites • Ideal for distributed organizations: A virtual switch in the cloud. Lowest cost; outsources switching to the Astound network
Aloc Port
Bloc Port
E-LAN Private Network
Cloc Port
Dloc Port
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Ethernet Solutions
Benefits of Astound Business Solutions Ethernet Products
Unlimited Scalability – Speeds that support any size application from regional to global scale, with the ability to grow your public domain
STANDARD OFFERINGS
Flexibility – Increase bandwidth dynamically
50 Mbps, 100 Mbps
2 Gbps
20 Gbps
Consistency – Supports features designed to guarantee predictable levels of network performance Comprehensive SLA - You can run your municipality locations with confidence, knowing that your Internet service is monitored and assured Strong Support – You have peace of mind with a local, responsive team, and we monitor our networks through our Commercial Network Operations Center to provide complete customer service 24/7/365
200 Mbps, 300 Mbps
3 Gbps
30 Gbps
500 Mbps
5 Gbps
50 Gbps
1 Gbps
10 Gbps
100 Gbps
1 GB Port
10 GB Port
100 GB Port
Resiliency - Most reliable infrastructure; drastically reduces downtime
Quality of Service - Full redundancy ensures improved reliability and disaster recovery ability Cost-Effective - Networks are less complicated and easier to maintain than traditional networks
Symmetrical - Upload speeds match download speeds
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Wavelength
A partially meshed, intra-region, high-performance network that produces unsurpassed connectivity with elegant simplicity. The technology of choice for transporting large amounts of data between sites. Facilities-based network delivering proven optical performance that links high-traffic locations with key data centers and fiber-fed access points for seamless connections. Priced per endpoint (no standard price).
Wavelengths have fewer points of failure and provide better security compared to switched/routed IP services Standard Symmetrical Offerings 10 Gbps | 100 Gbps | 400 Gbps
DATA TRANSFERS – DATA MIGRATION – OFFSITE STORAGE
• Service level agreements • Predictable performance
• No variance in latency or jitter • Dedicated capacity that assures application performance • Protected routes are available • DWDM - Dense Wavelength Division Multiplexing • Simple point-to-point pipe
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Dark Fiber
Dark Fiber is a dedicated strand of fiber optic cable that connects your locations within the same metro area, and it allows you increase connectivity, network efficiency, and speed for your constituents. You have end-to-end control, unlimited bandwidth, and the flexibility to run unique protocols and use your own equipment. A Dark Fiber network offers maximum security, since you are not running through someone else’s network. Typical bandwidth plans often do not address the increasing demand for bandwidth or account for secure Internet capabilities to transmit large files and sensitive data. They also do not consider the need for scalable, end-to- end network control that requires instant response times for point-to-point communications. Workloads and operational demands continue to increase while budgets decline. This drives you to improve efficiencies and cut costs. However, leasing more line capacity on existing networks or purchasing more bandwidth presents economic challenges when faced with return on investment pressures.
STANDARD OFFERINGS
STRAND
PAIR
Why Choose Dark Fiber from Astound: Our extensive fiber footprint, assets, routes, and secure rights- of-way provide your network infrastructure with the reliability, scalability, and flexibility to support mission-critical applications. It also enables you to support different configurations, services, and applications that standard bandwidth plans cannot handle. Dark Fiber is an affordable strategy to ensure your municipality maintains complete control over your network infrastructure. Unlimited Bandwidth - Ensures the necessary bandwidth, with optimal connectivity Secure - Your sites are directly connected and avoid any outside network traffic Scalability and Flexibility - Increase bandwidth as you grow or reduce when necessary Control - Create a network strategy and structure for your needs Reliability - Full redundancy ensures improved reliability and disaster recovery
DARK FIBER
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Internet
Internet is the lifeblood of every government agency. Having sufficient bandwidth that delivers a consistent, positive employee/constituent experience is vital in order to meet your growing online needs. We offer a range of Internet options, giving municipalities a breadth of choice and a variety of opportunities to ensure they have the right bandwidth at the right price.
INTERNET PRODUCT AT A GLANCE
Dedicated Internet Access (DIA) Premium service with performance guarantees up to 100 Gbps built for mission-critical applications. Premium, feature-rich service.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Dedicated Internet Access (DIA)
Speed. Reliability. Guaranteed. Dedicated to your Success.
STANDARD SYMMETRICAL OFFERINGS
50 Mbps, 100 Mbps 200 Mbps, 300 Mbps 500 Mbps 1 Gbps Key Attributes: • Redundancy • Private Network
2 Gbps 3 Gbps 5 Gbps 10 Gbps
20 Gbps 30 Gbps 50 Gbps 100 Gbps
With DIA, you’re guaranteed to receive the exact bandwidth you purchased, 100% of the time. It’s a great fit for municipalities that: • Use or host cloud-based applications • Require dedicated bandwidth • Need high-bandwidth upload and/or download capability Fast, Secure Connections Astound’s DIA enables mission-critical business activities via: • Dedicated, reserved, symmetrical high-bandwidth Internet speed • Secure connections with guaranteed up-time and always-on connectivity • Scalable solutions Non-shared, direct connection to our fiber network • Symmetrical upload and download • Reliability backed by Astound’s 99.99% Service Level Agreement • Speeds up to 100 Gbps • IPv4 blocks up to /24 w/ IPv6 support • DDoS Mitigation • 24/7/365 expert support
• Dedicated Symmetrical Connectivity • Service Level Agreement
ADD-ONS
• SD-WAN • Static IP & Subnets • Managed Router • Business Wi-Fi • Bursting • Border Gateway Protocol (BGP) • Wireless Internet Backup
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Voice and Unified Communications
Powerful, cost-effective communications for your business
Astound has multiple options for voice solutions, which are all delivered over our fiber-rich network and can be customized to fit your organization’s specific needs.
UCaaS OPTIONS AT A GLANCE
UCaaS/Hosted Voice Cloud-Based Unified Communication Tools which include unlimited local, regional and long-distance calling. Trunks PRI/SIP high-capacity connectivity that supports legacy and IP PBXs with multiple interfaces.
Business Voice Reliable telephone lines for voice, fax, and more.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Unified Communications as a Service (UCaaS)
Astound has two great offers to meet your business communication needs - Astound Hosted Voice and Ascend Unified Communications. Plus, take your communication to the next level with Cloud Contact Center. Our Unified Communications (UC) streamlines communication among employees, partners, and customers, reducing costs and enhancing business efficiency. Built on VoIP calling, UC integrates various communication methods, including phone calls, video conferencing, instant messaging, and voicemail.
Highly scalable solution that delivers:
BENEFITS OF UCaaS
• A feature-rich product at a competitive price-point • Desktop and Mobile App • Team Chat and Presence • SMS and MMS • Meetings with transcripts and insights • Voicemail, Visual Voicemail, and Voicemail Transcription • AI Assistant • Microsoft Teams integration • Cloud Contact Center • Advanced Multi-Line Hunt Group • Call Recording
Increased Productivity: By integrating various communication tools into a single platform, employees can switch seamlessly between calls, messages, and meetings, reducing downtime and improving workflow efficiency. Enhanced Collaboration: UC facilitates better teamwork through features like video conferencing, screen sharing, and instant messaging, enabling real-time collaboration regardless of location. Cost Efficiency: Consolidating communication services reduces the need for multiple vendors and systems, leading to lower operational costs and simplified management. Improved Customer Service: With integrated communication channels, businesses can respond to customer inquiries more quickly and effectively, enhancing customer satisfaction and loyalty. Scalability: UC solutions can easily scale with the growth of the business, accommodating new users and additional features without significant infrastructure changes. Mobility and Flexibility: UC supports remote work by allowing employees to access communication tools from any device, anywhere, ensuring they stay connected and productive.
• CRM Integration • Auto Attendant • Two Way Webfax
• File Backup and Collaboration • Call Reporting and Analytics • Archiving
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Astound Hosted Voice and Ascend Unified Communications (UC)
Two great choices to meet your communication needs - Astound Hosted Voice and Ascend Unified Communications (UC). From simple phone-only deployments to large complex deployments that require integrations, we have you covered.
Astound Hosted Voice
Ascend Unified Communications
Essential
Express
Premium
Essential
Pro
Enterprise
For Teams
Phone only
Phone, Teams Apps
Phone, Mobile App, Desktop App
Phone, Mobile App, Desktop App
Phone, Mobile App, Desktop App
Phone, Mobile App, Desktop App
Phone, Mobile App, Desktop App
• Voice
• Voice • Chat • Meeting (4)
• Voice • Chat • SMS • MMS • Meeting (100) • Integrations
• Voice • Chat • SMS • Portal Access
• Voice • Chat • SMS
• Voice • Chat • SMS • MMS • Meeting (200) • Integrations
• Voice and Business SMS integrated into Teams application
• Transcription • Portal Access
Comprehensive communication system tailored for medium and large businesses requiring ultimate flexibility. • Maximize effectiveness of hybrid and remote workers • Receive greater insights through advanced reporting and archiving • Maximized call flow efficiency through advanced call routing • Extend communications platform through APIs for integration with 100+ third-party apps (CRM, ERP, Ticketing Systems, etc.) • Leverage the latest technology with Meetings, Company Messaging, File sharing, AI assistant, Analytics, and more
Enhance your UC and Teams experience by seamlessly combining advanced telephone and SMS with Ascend for Teams Advanced embedded app
Flexible cloud-based solution tailored for price-conscious small businesses
• Cost-effective phone-only solution for small offices
• Value-based basic chat and SMS option available
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
UCaaS/Hosted Voice Seat Types
UCaaS/Hosted Voice seats can easily be managed from anywhere. Powerful, Cost-effective Communications for Your Business
ESSENTIAL (Phones Only)
EXPRESS (Phone, Messaging)
PREMIUM (Phone, Messaging)
Essential seats are for front-line staff or common areas typically not associated with a person but do require a handset. • Common Areas, Conference Rooms, Warehouses, Lobbies • Standard Handset Required (Add-On)
Express seats offer a core set of unified communications tools empowering knowledge workers to stay connected. Includes Voicemail, Astound Phone, SMS, Portal Access. • Price-conscious businesses • Office, Mobile, or Hybrid Workers • Use handset or mobile application • Standard Handset (Add-On) • Standard Handset Required (Add-On)
Premium seats allow users to expand on UCaaS features. Includes Voicemail, Astound Phone, SMS, Portal Access, Voicemail Transcription. • Supervisors, Managers, Executives • Office, Mobile or Hybrid Worker • No Handset Required with Seat • Standard or Premium Handset (Add-On)
In addition to the three seat choices, a Basic Business Line is available exclusively for use with UC services.
A Basic Business Line (analog line) is used specifically with a UC sale to support other devices requiring dial-tone only. Typically not a handset. For example: fax machines, postage machines, etc.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
UCaaS/Hosted Voice Applications
Success in today’s fast-paced business world relies on effective communications. Connect with customers or co-workers from anywhere with a network that offers scalability, reliability, and allows you to easily manage features.
APPLICATION FEATURES
Web-based management UC services is at your fingertips. Easy to use and administrate online.
Astound Phone (for Desktop) Access and control of your UC services from your computer
Astound Phone Manager for Users Easily manage individual feature options: • Web-based access from anywhere
• Review call history • Manage voicemail • Configure call handling • Manage contacts
Astound Phone (for Mobile) Access and control of your UC services from your cell phone
Astound Phone Manager for Admins • Used for management of the business group • Auto attendant • Multi-Line Hunt Groups (MLHG) • Manage all user lines & phones • Music on hold
• Extension Management • Extensive Call Reporting
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Astound Hosted Voice Phone Models
Multiple devices from HP/Poly available to support simple deployments across any organization, and ensure the end-user has the functionality required to meet job needs.
Entry-Level
Executive
• User-Friendly Management: Intuitive web interface allows for easy management of phones • No IT Staff Required: Phones are pre-configured before installation • Phones are plug-and-play so if you need to move a phone, no call to IT is needed • Maintenance Free: We provide all maintenance and updates, reducing the burden on your IT team
Wireless
Conference
• Every phone is covered as long as your service is active
*See your account representative for a full list of available phone models and features
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Ascend Unified Communications Seat Types
Ascend UC is our world-class UCaaS Solution
Ascend UC is a fully-integrated unified communications and collaboration platform that combines a Cloud-PBX phone system, video conferencing, chat, screen sharing, file management, and more into a seamless experience.
Enterprise For the Power User
Pro For the Collaborative Business User
Essential For the Standard Business User
• Voice Calling Internal and External • Mobile and Desktop App • Available Desk Phone (1) • Chat Functionality • SMS • Video Meeting (4 participants) • File Sharing (5GB/User) • Integrations - Chrome, Office365
• Voice Calling Internal and External • Mobile and Desktop App • Available Desk Phone (5) • Chat Functionality • SMS/MMS • Video Meeting (100 participants) • File Sharing (50GB/User) • Integrations - Essentials Plus - SugarCRM, Zoho, Zendesk • Call Center Solutions
• Voice Calling Internal and External • Mobile and Desktop App • Available Desk Phone (5) • Chat Functionality • SMS/MMS • Video Meeting (200 participants) • File Sharing (200GB/User) • Integrations - Pro Plus - Salesforce, Service Now, Netsuite, MS Dynamics and more • Call Center Solutions
*Express Seat is available for voice-only calling **Resource Line is available for faxing
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Ascend UC Seat Types - Microsoft Teams
Designed to boost the power and functionality of Microsoft Teams through the enterprise-grade Cloud PBX of Ascend.
UC for Teams Advanced
Designed for businesses who want Microsoft Teams for collaboration but need business texting and the advanced telephone features of an Enterprise PBX • Desktop Phone, Mobile and Desktop App • SMS/MMS • Integrated AI Functionality • 13+ Full Third-Party Integrations • Call Center Solutions
Microsoft Teams for Collaboration - Use Teams collaboration tools to manage chat, file sharing and video conferencing. Ascend for Communications - Enhance your business communication with our enterprise-grade phone system, featuring integrated SMS and advanced call routing capabilities.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Ascend UC Applications
Ascend UC’s world-class communications platform is packed full of hundreds of essential features for businesses of all sizes.
UC Enhanced Features
UC Features
UC for Teams Advanced For Teams user, enhance your communication with our UC for Teams Advanced integration, seamlessly combining UC’s advanced cloud- based phone systems with Teams’ collaboration features for a unifed, single-app experience. AI Assistant Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app. Meetings Meet face-to-face in HD video and share your screen for more interactive and productive meetings with collegues and customers. Access to advanced features - like automatic meeting lock, virtual backgrounds, meeting transcriptions and more. Call Center Features Extended capability with supervisor monitoring, scheduled reports, extended storage, real-time dashboard, smart greetings, customizable call distribution and agent wrap time.
Archiving Automatically capture and retain calls, chats, meetings and SMS to help ensure your communications are preserved and archived in one place. Have continual historical access to your company’s last 30 days of UC calls, video meetings, chats and SMS, Free 30-day archiving retains communication data for 30 days 2 . For longer retention periods, upgrade to one of our 1-year to 10-year plans. Contact Center Voice, chat, and email queues combine into a single omini-channel experience. Customizable call flows provide exceptional customer interactions. Company Messaging Enable SMS (text) communication on your main or toll-free business number, giving your customers another way to engage with your business.
Phone System and Hardware Cloud-based phone service offering 100+ enterprise-grade calling features and excellent network quality and uptime. System configuration and call reporting managed from a single web- based portal with built-in Spam Call Protection. Variety of plug-and-play devices available, pre-configured to cater to your business needs. Mobile + Desktop Apps The UC App transforms smartphones and computers into essential collaboration tools with calls, chats, video messages, advanced voice mail features, texting and presence awareness. Messaging Real-time communication with direct, private, and public channels for unlimited conversations, file sharing and more.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Ascend UC Phone Models
Plug-and-Play Yealink devices available at a variety of price points to ensure the needs of the end-user are met.
Mid-Tier
Wireless
• User-Friendly Management: Intuitive web interface allows for easy management of phones • No IT Staff Required: Phones are pre-configured before installation • Phones are plug-and-play so if you need to move a phone, no call to IT is needed • Maintenance Free: We provide all maintenance and updates, reducing the burden on your IT team
Executive
Conference
• Every phone is covered as long as your service is active
*See your account representative for a full list of available phone models and features
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Ascend UC Integrations
Ascend UC Extend Integrations Platform connects powerful voice, chat, video meetings, and contact center functionality into everyday business applications Driving higher productivity and increasing customer retention at no heavy cost.
Increase Productivity Improve employee and customer experience by enabling communication capabilities in everyday business apps Better Customer Experience Access relevant customer data at the right time to deliver a more personalized experience Access Critical Data Add employee calling and communication data to your business reporting tool(s)
HOW IT WORKS
VOICE
MEETING
ANALYTICS
ADDRESS BOOK
CONTACT CENTER
Developers use assets to build custom solutions to meet business needs
End-users use solution in apps and websites
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Cloud Contact Center
Empower Agents with Cloud-Based Omnichannel Capability — Anytime, Anywhere
Omnichannel Communication
Enhanced Experiences
Standard Offerings
Cloud Contact Center from Astound delivers a flexible, seamless, all-access Customer Experience (CX) for today’s multi-site contact centers. Through the convenience of full-featured, built-in omnichannel availability — around the world and around the clock — let users decide when, where, and how to connect with your team. The Value of Versatility Through versatile tools that optimize your workforce and more flexible inbound and outbound channels, engage with people wherever and whenever they happen to be ready — at home, work, or play.
Advanced Interactive Voice Recognition (IVR) Skills-Based Routing Quality Assurance Call Monitoring AI-Driven Interaction Analytics
Gold Gold Plus Platinum
Voice Web-Chat Email SMS Social Media
EQUIP. EMPOWER. ENGAGE. Boost efficiency, agent productivity, and contact center performance across sales, service, and support. With Cloud Contact Center from Astound.
KEY BENEFITS AND RESULTS
Dynamic Notifications – Curate more effective campaigns, from simple-scheduled touches to sophisticated multi-touch marketing. Custom Integrations – Seamlessly merge contact center functions with CRM, workforce management, and on- demand data dips. Schedule Manager & Evaluator Dashboard – Maximize resources for appropriate coverage, while monitoring interactions with a real-time dashboard.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
PRI and SIP Trunking
Connect your phone system with unlimited Local Calling. Regional, Toll-Free, and Long-Distance Minutes of Use Plans (MOU) available.
24/7/365 Commercial Support. Scalable and Reliable.
SIP
Astound
Customer PBX Constituent
Session Initiation Protocol (SIP) Enables scalability and unlimited growth, supporting: • Networking multiple IP-PBXs to expand voice to different sites • Remote capabilities • IP phone capable • IP-PBX can provide call flow automation
PRI
Astound
Customer PBX Constituent
Primary Rate Interface (PRI) Offers T1-based voice channels, supporting: • Better utilization of each trunk • Networking of multiple PBXs to centralize voice communications • Older and new phone systems
• System functionality • Basic calling features
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Direct Routing for Microsoft Teams
Direct Routing for Microsoft Teams allows constituents to use Astound as their telephone provider to deliver voice calling capabilities for Teams users. It is a more reliable and less expensive alternative for Teams clients compared to Microsoft Calling Plans. Direct Routing is sold in a similar manner as SIP is today. The initial Direct Routing Service includes 10 sessions and requires a bucket of minutes (MOU). Additional sessions may be added.
DIRECT ROUTING SERVICE
Direct Routing Service (10 Sessions Included)
Direct Routing Sessions (Additional Sessions)
MOU (Minutes of Use)
STANDALONE STANDALONE
Standalone • Direct Routing for Teams Only Hybrid
SBC
SBC
PSTN
Teams User
PSTN
• Direct Routing Service and Astound SIP or PRI • Direct Routing Service and Astound UCaaS Note:
MSFT Phone System
Teams User
MSFT Phone System
Calling Features for Teams clients are provided via Microsoft. Constituent is responsible for configuring their MSFT 365 and Teams service. This includes having all required licensing for their users.
HYBRID HYBRID
SBC
SBC
PSTN
Teams User
PSTN
MSFT Phone System
Teams User
MSFT Phone System
PBX User
PBX
SBC = Session Border Controller PSTN = Public Switched Telephone Network
-OR-
PBX User
PBX
-OR-
UCaaS/Hosted Voice
UCaaS/Hosted Voice
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Astound Business Voice
Keeping Your Organization Connected
Reliable phone services are critical to ensuring that your employees, facilities, and vendors can stay in touch. Our local and long-distance services can provide you the means for customer care and technical support straight through to vendor management and sales enablement.
Business Phone with Call Manager Feature-rich analog phone line with management portal
Business Basic Phone Analog line for fax machines and basic call functions
VS.
With Astound Business Voice with Call Manager, you get: • 30 productivity-enhancing tools • Web-based portal • Stay connected • Unlimited local, regional, and long-distance calling • Competitive international rates
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Secure, reliable connections to enable your government operations Cloud Networking
Experience our Cloud Networking solutions to gain access to a global network of over 100 data centers, and leverage premier services that are optimized to support cloud-based applications. Our high-performance routes are engineered to accommodate any configuration, ensuring that your network runs smoothly and efficiently.
CLOUD NETWORKING AT A GLANCE
Data Center Access Bypass the public Internet by using our network to create a private, dedicated connection with one of our Cloud technology partners. Interconnection Use Virtual Cross Connect (VXC) as a private, transparent, and cost-effective method for point-to-point connectivity between our designated data centers. IP Transit Deploy a highly diverse, densely peered product that connects with scalable capacity and the lowest latencies - to ensure the fastest and most direct route possible.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Data Center Internet Access (DC-IA)
For government entities that have a presence in a data center location and require Internet service to a cage, cabinet, or suite
STANDARD SYMMETRICAL OFFERINGS
500 Mbps
1 Gbps
5 Gbps
10 Gbps
Key Differentiators vs DIA: • Powerful Internet access without a remote access tail • Must be co-located in the same data center
Data Center
City
Equinix-DC2 CoreSite-NY1 Markley-1 Summer
Ashburn, VA New York, NY Boston, MA Chicago, IL Dallas, TX Seattle, WA San Jose, CA Hillsboro, OR
Equinix-CH2 Equinix-DA2 Equinix-SEA10 Equinix-SV5 EdgeConneX
Constituent Equipment
Astound
DATA CENTER
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Azure ExpressRoute
Astound enables your government office locations and data centers to connect directly to Microsoft Azure ExpressRoute and other public and private cloud platforms. With bandwidth options up to 100 Gbps over dedicated fiber, our data center access solutions bypass the public Internet, ensuring data privacy and guaranteeing enhanced scalable throughput speeds through optimized connectivity. Your private fast lane to Azure, for quick, reliable uploads and downloads with increased agility Benefits Get a more consistent network experience than Internet-based connections. • Lower Cost of Ownership - Experience cost savings when compared to standard Internet access charges into Microsoft Azure ExpressRoute. • Better Resiliency - Our fiber ring topology helps protect critical data to superior network availability. • Enhanced Security - Data is routed across the Astound network and isolated from the public Internet.
STANDARD SYMMETRICAL OFFERINGS
ExpressRoute
ExpressRoute Direct
Gbps: 10, 40, 100
Mbps: 100, 200, 300, 500 Gbps: 1, 2, 5
With Microsoft Azure ExpressRoute from Astound, you’ll benefit from: • Increased security • Predictive network latency • Low jitter/packet loss • A more consistent connection experience than over the public Internet • Symmetrical bandwidth options up to 100 Gbps • Backing by our SLA
Azure ExpressRoute
City
Site Name
Ashburn, VA Dallas, TX San Jose, CA Seattle, WA
Equinix - DC2 & DC11 Equinix - DA2 Equinix - SV5 Equinix - SEA10
Partner Edge
Microsoft Edge
Customer Network
...
Tra c to O ce 365 Services Tra c to public IP addresses inAzure
Tra c to Virtual Networks
EPL or EVPL directly connected to Azure
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
AWS Direct Connect
Pair our powerful Cloud Networking with AWS Direct Connect and hosted connections to maintain network resiliency
STANDARD SYMMETRICAL OFFERINGS
Through AWS Direct Connect, we can establish a dedicated private network between your government office, data center, or co-location environment to AWS and its more than 175 services.
Hosted
ExpressRoute Direct
AWS recommends connecting via multiple locations to help you maintain network resiliency. You can set up multiple diverse circuits by connecting to any AWS node, routing anywhere on the AWS backbone.
Mbps: 50, 100, 200 300, 400, 500
Gbps: 1, 10, 100
We offer two types of connections: Dedicated (EPL) – High bandwidth with a direct connect Hosted (EVPL) – Virtually connect to AWS
With AWS Connect from Astound Business Solutions, you get: • Increased security • Predictive network latency • Low jitter/packet loss • A more consistent connection experience than over the public Internet • Symmetrical bandwidth options up to 100 Gbps • Backing by our SLA and customized support
Direct Connect
Hosted Region
City
Site Name
Ashburn, VA Boston, MA Chicago, IL Dallas, TX New York, NY San Jose, CA Seattle, WA
Equinix DC2/DC11 Markley 1 Summer
US-East 1 US-East 1 US-East 2 US-East 1 US-East 1 US-West 1 US-West 2
3 3 3 3 3 3 3
3
Equinix SH2 Equinix DA2 CoreSite NY1 Equinix SV5 Equinix SEA10
3
3 3 3
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Cloud Services
Let us manage your infrastructure-as-a-service, so you can stay focused on your business.
STANDARD CLOUD SERVICES
Reserved Compute Resources • IP Block
Cloud Services provides you the flexibility & scalability to tailor resources on an individual workload basis. We will shape and right-size your environment based on actual consumption - to drive down and optimize your cloud costs including Backup and Disaster Recovery services. Key Benefits We build, implement, and expertly maintain a vast array of tailored network resources, supporting public, private, and hybrid cloud environments. • Affordability - Avoid prohibitive upfront infrastructure costs • Scalability - Ability to scale your cloud computing resources dynamically • Security - Protect company, customer and employee data with built-in compliance • Reliability - Manage growth and expansion to keep your business from outgrowing its resources • Flexibility - Deploy customized environments and resource options best suited to your application
• CPU in GHz • RAM in GB
ADD-ON ADVANCED SERVICES • Cloud Storage in GB • Monthly Backup in GB Optional Weekly Backup to offsite location • Maintenance and support • Backup as a Service (BaaS) • Disaster Recovery as a Service (DRaaS) • Private Virtual Desktop Infrastructure (VDI)
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Software as a Service (SaaS)
On Premise
Applications
Applications
Applications
Applications
Data
Data
Data
Data
Runtime
Runtime
Runtime
Runtime
Middleware
Middleware
Middleware
Middleware
OS
OS
OS
OS
Virtualization
Virtualization
Virtualization
Virtualization
Servers Storage
Servers Storage
Servers Storage
Servers Storage
Networking
Networking
Networking
Networking
Customer Managed
Vendor Managed
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Advanced Solutions We are ready to work with you to deliver innovative solutions tailored to your specific requirements. Whether it’s securing your entities’ data at the network level or providing your IT teams with a simple way to manage your network connections, we’ll listen to your needs, goals, and challenges, then create a reliable, customized technology solution to propel your organization’s growth and success.
ADVANCED SOLUTIONS AT A GLANCE
Business TV All you need is a power outlet and an Internet connection to get our Astound Business TV wireless streaming solution.
Video Transport Dedicated point-to-point or multi-point connectivity backed by carrier-grade fiber to meet the demands of high-bandwidth video productions.
Advanced Services Commercial Wireless & SD-WAN.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Business TV
Create a welcoming environment for visitors and constituents. Let employees keep up with current events.
STANDARD BUSINESS TV
Public View
Private View
Key Benefits • Set the Mood - Provide a welcoming space for visitors and constituents. • Flexibility - The right package to fit your property needs. • Enhanced Experience - Keep employees and guests entertained and informed. • Create Regulars - Simple, easy, and varied entertainment keeps constutuents coming back.
Offices, Lobbies, and Break Rooms Relax with a crystal-clear live TV experience.
Waiting Rooms Enjoy great entertainment.
The best combo. The cable box without a cable. Simplified lineup. • Bluetooth-enabled • Google Assistant & TiVo Voice • Quick-launch buttons • Netflix, Disney+, Peacock and more*
*Refer to our website for local channel lineups and available add ons.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Video Transport
The evolution of HD and 4K video has driven the need for resilient transport options.
Using the latest technology, Astound offers Video Transport Service (VTS) as a reliable and flexible suite of services designed to deliver connectivity to stadiums, media centers, production studios, broadcast centers, Outside Broadcast (OB) Trucks, and more. Top Features & Benefits • Unlimited Scalability - Supports a variety of media services including native uncompressed and compressed video and audio services • Flexibility - Service terms that meet the unique needs of the broadcast community, including temporary services for special events • High Quality of Service - Low latency and efficient use of bandwidth to support the higher demands and increasing requirements of today’s video services • Comprehensive SLA - You can run your video production with confidence knowing that your services are managed and monitored • Strong Support - Peace of mind with a local Network Operations Center, providing complete customer service 24/7/365 • Reliability - Full redundancy ensures improved reliability and disaster recovery capability • Seamless Integration - Secure, open-source technologies eliminate the risk of being locked into a proprietary solution and allow for seamless integration with your existing publishing and delivery workflows
High-bandwidth Video Transport compressed or uncompressed using SMPTE industry standards. ASI | SDI | HD-SDI | J2K | SRT | 1 Gbps | 10 Gbps
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Commercial Wireless
Extends your broadband connection with professionally-installed hotspots for your office or workplace
ENTERPRISE BUSINESS WI-FI
CUSTOM WI-FI
Enterprise Wi-Fi Solutions for BCI and DIA • Extend your broadband • Superb user experience • Zone-by-zone growth • Enterprise support 24/7/365 • Indoor / outdoor use
• Unlimited number of access points • High-density performance • Indoor/outdoor support • Fully-managed and supported • Enterprise-grade service • Custom landing & splash pages • Portal management
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Custom Wi-Fi
A Wireless Internet Solution Built Just For You
KEY BENEFITS & RESULTS
Custom Wi-Fi from Astound delivers a turnkey Wi-Fi platform that is designed, developed, deployed, and supported precisely to suit your workplace needs, today and tomorrow. From the ground up, this tailor-made wireless connectivity solution is built to operate as uniquely as you do — because no two organizations are alike. Powered By Astound’s fiber-rich network, this enterprise-grade connectivity solution factors in every key characteristic — the specifications of your physical property, your indoor and outdoor bandwidth requirements, and your daily operational needs.
Tailored to Perform Ensure higher speeds with fewer disruptions for delivering peak performance, all with expert technical support 24/7/365. Custom Wi-Fi from Astound. It’s as custom as custom gets. • Tailored Fit and Function: Extensive design customization options including unlimited Access Points (APs) • Hands-off Management: Astound handles all network setup, maintenance, and management • Lower Costs: We free up time and internal resources so you can optimize your team while decreasing costs
IDEAL CANDIDATES
Commercial buildings, campuses, stadiums and outdoor public venues
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Managed Router
Leave the management of your router to Astound. Managed Router provides a simple, no-hassle pairing for our DIA services.
FEATURES
Enterprise-Grade Astound-Managed Router for DIA Service • Robust, carrier-grade
• RFC1918 space • Static routing • Equipment varies based on speed (1 Gbps, 5 Gbps, 20 Gbps)
• Dual-WAN support • NAT/PAT & DHCP • BGP
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
SD-WAN
Software-Defined Wide Area Networking (SD-WAN) simplifies the management of network connections between sites by separating the network hardware from its control mechanisms. SD-WAN puts you in control and allows you to respond to change. Advanced capabilities like cloud-based security, network visualization, analytics, and automation bring out the full potential of your network.
Why SD-WAN from Astound Business Solutions? • Simplified pricing, with single price for SD-WAN and Security
• Simplified VPN experience
• SD-WAN and Security Firewall in single device, to optimize and protect your network • Real-time updates to cloud intrusion protection
ADVANCED WAN • Advanced-VPN • Bring your own Internet • High availability • Business continuity • Zero-touch provision ADVANCED CLOUD SECURITY • IPS/IDS • Anti-virus/malware protection • Global threat intelligence
ADVANCED FIREWALL • NAT • Deep-packet inspection • Application optimization • Layer 7 application firewall
• Application optimization
• Easy troubleshooting and equipment replacement
MANAGED SD-WAN • Internal IGP routing • Network isolation & planning
• Centralized cloud-based portal for all your Security and SD- WAN optimization needs
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Wireless Internet Backup
Critical redundancy for today’s online world Keep your entity connected, so that your employees are productive and people are engaged. This cost-effective solution allows you to maintain the use of mission-critical devices. It ensures smooth and continuous operation of your point-of-sale systems, phone lines, and online connections.
WIRELESS INTERNET BACKUP*
Bronze
Silver
Key Features and Benefits: • Consistent Connection - Automatic or “anytime” failover and failback, so you always have the fastest available connection. • Business Continuity - Dual SIM Cards provide redundancy and diversity, to seamlessly keep your critical operations running. • Professionally Managed - Cloud-managed portal for centralized Astound management. • Flexible Data Plans - Choose a plan to fit your budget and needs. Only pay for what you use.
PRODUCT
DATA CAP EXCESS DATA THRESHOLD
Wireless Internet Backup Bronze Wireless Internet Backup Silver
20 GB
50 GB
50 GB
150 GB
*Astound Internet service required
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
Why Astound? Astound Business Solutions provides IT leaders with high-capacity, secure connectivity for their mission-critical applications, while increasing overall agility and responsiveness.
• C ustom, Robust Solutions We take a consultative approach by first understanding your distinctive needs, delivering a unique solution designed especially for you. We have the ability to complete detailed engineering on large RFPs. • S peed to Market We focus on rapid installations and upgrades and do not rely on third parties to meet deadlines. • Award-Winning Customer Service 24/7/365 local dedicated support, with industry experts on-hand around-the-clock to help municipilities stay on top of today’s
evolving IT technology and remain competitive in their markets. • Fiber-Rich Network We operate a sophisticated network that allows government agencies to achieve telecom diversity and address Continuity of Operations Planning (COOP). With over 42,000 route miles servicing more than 19,600 on-net buildings, we cover 12 states and more than 20 metro areas to help provide secure and dedicated bandwidth linking numerous county agencies and departments.
Astound is an Internet, Connectivity, Unified Communications, Cloud Networking, and Solutions company. Let’s talk about your needs.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
California Teleconnect Fund (CTF)
The program was established by the California Public Utilities Commission (CPUC) in 1996 to reaffirm the organization’s commitment to universal service and provide these discounts to qualifying applicants in the following categories: • K-12 public and non-profit private schools • Libraries • Community colleges • Government-owned and operated hospitals and health clinics • Community-based organizations (CBOs) • Healthcare CBOs • 2-1-1 providers The California Teleconnect Fund (CTF) program provides qualified organizations with up to a 50% discount off eligible telecommunications services* offered by Astound Business Solutions in California.
The CTF program is funded through a surcharge on all constituents that purchase intrastate telecommunications services.
*Eligible Products Dark Fiber Dedicated Internet Access (DIA) Ethernet Local Access Network (ELAN) Ethernet Private Line (EPL)
Ethernet Virtual Private Line (EVPL) IP Transit Wavelength
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
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