Ascend UC Applications
Ascend UC’s world-class communications platform is packed full of hundreds of essential features for businesses of all sizes.
UC Enhanced Features
UC Features
UC for Teams Advanced For Teams user, enhance your communication with our UC for Teams Advanced integration, seamlessly combining UC’s advanced cloud- based phone systems with Teams’ collaboration features for a unifed, single-app experience. AI Assistant Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app. Meetings Meet face-to-face in HD video and share your screen for more interactive and productive meetings with collegues and customers. Access to advanced features - like automatic meeting lock, virtual backgrounds, meeting transcriptions and more. Call Center Features Extended capability with supervisor monitoring, scheduled reports, extended storage, real-time dashboard, smart greetings, customizable call distribution and agent wrap time.
Archiving Automatically capture and retain calls, chats, meetings and SMS to help ensure your communications are preserved and archived in one place. Have continual historical access to your company’s last 30 days of UC calls, video meetings, chats and SMS, Free 30-day archiving retains communication data for 30 days 2 . For longer retention periods, upgrade to one of our 1-year to 10-year plans. Contact Center Voice, chat, and email queues combine into a single omini-channel experience. Customizable call flows provide exceptional customer interactions. Company Messaging Enable SMS (text) communication on your main or toll-free business number, giving your customers another way to engage with your business.
Phone System and Hardware Cloud-based phone service offering 100+ enterprise-grade calling features and excellent network quality and uptime. System configuration and call reporting managed from a single web- based portal with built-in Spam Call Protection. Variety of plug-and-play devices available, pre-configured to cater to your business needs. Mobile + Desktop Apps The UC App transforms smartphones and computers into essential collaboration tools with calls, chats, video messages, advanced voice mail features, texting and presence awareness. Messaging Real-time communication with direct, private, and public channels for unlimited conversations, file sharing and more.
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