Cloud Contact Center
Empower Agents with Cloud-Based Omnichannel Capability — Anytime, Anywhere
Omnichannel Communication
Enhanced Experiences
Standard Offerings
Cloud Contact Center from Astound delivers a flexible, seamless, all-access Customer Experience (CX) for today’s multi-site contact centers. Through the convenience of full-featured, built-in omnichannel availability — around the world and around the clock — let customers decide when, where, and how to conduct business with your team. The Value of Versatility Through versatile tools that optimize your workforce and more flexible inbound and outbound channels, engage with customers wherever and whenever they happen to be ready — at home, work, or play.
Advanced Interactive Voice Recognition (IVR)
Gold
Voice
Gold Plus
Web-Chat
Platinum
Skills-Based Routing
SMS
Quality Assurance Call Monitoring
Social Media
AI-Driven Interaction Analytics
Equip. Empower. Engage.
Key Benefits and Results
Dynamic Notifications – Curate more effective campaigns, from simple-scheduled touches to sophisticated multi-touch marketing. Custom Integrations – Seamlessly merge contact center functions with CRM, workforce management, and on-demand data dips. Schedule Manager & Evaluator Dashboard – Maximize resources for appropriate coverage, while monitoring interactions with a real-time dashboard.
Boost efficiency, agent productivity, and contact center performance across sales, service, and support. With Cloud Contact Center from Astound.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
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