Cloud Contact Center
Empower Agents with Cloud-Based Omnichannel Capability — Anytime, Anywhere
Omnichannel Communication
Enhanced Experiences
Standard Offerings
Cloud Contact Center from Astound delivers a flexible, seamless, all-access Customer Experience (CX) for today’s multi-site contact centers. Through the convenience of full-featured, built-in omnichannel availability — around the world and around the clock — let users decide when, where, and how to connect with your team. The Value of Versatility Through versatile tools that optimize your workforce and more flexible inbound and outbound channels, engage with people wherever and whenever they happen to be ready — at home, work, or play.
Advanced Interactive Voice Recognition (IVR) Skills-Based Routing Quality Assurance Call Monitoring AI-Driven Interaction Analytics
Gold Gold Plus Platinum
Voice Web-Chat Email SMS Social Media
EQUIP. EMPOWER. ENGAGE. Boost efficiency, agent productivity, and contact center performance across sales, service, and support. With Cloud Contact Center from Astound.
KEY BENEFITS AND RESULTS
Dynamic Notifications – Curate more effective campaigns, from simple-scheduled touches to sophisticated multi-touch marketing. Custom Integrations – Seamlessly merge contact center functions with CRM, workforce management, and on- demand data dips. Schedule Manager & Evaluator Dashboard – Maximize resources for appropriate coverage, while monitoring interactions with a real-time dashboard.
ASTOUND BUSINESS SOLUTIONS
astoundbusiness.com
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