3 UNIT TYPES IN BESPOKE SPEC 1707
CASE STUDY · LUXURY RETAIL
The brief .
Putting customer comfort at the forefront with Fortnum & Mason .
As one of London's most prestigious department stores, Fortnum & Mason's iconic Piccadilly building features multiple customer entrances to maximise accessibility and footfall. With doors opening constantly throughout the day, large volumes of conditioned air were escaping. Winter draughts at the entrances affected customer comfort; summer heat ingress strained the heating and cooling systems; and fluctuating temperatures and condensation threatened temperature-sensitive displays of confectionery and chocolate.
FORTNUM & MASON HERITAGE SINCE W1 ICONIC PICCADILLY LOCATION
The solution .
Following multiple site surveys, Thermoscreens' technical team carried out a full assessment of the store's entrances, infrastructure and BMS plans, then supplied a bespoke combination of commercial air curtains : a 2m surface- mounted Compact , a 1.5m recessed Compact , and a 2m surface-mounted HX Commercial Air Curtain . The HX was selected for the entrances requiring enhanced velocity and airflow uniformity. The installation was designed around existing ceiling voids and power supplies, minimising building works.
REPORTED OUTCOMES
Improved customer comfort throughout busy entrance areas.
Cold draughts and external heat ingress significantly reduced.
Condensation at entrances eliminated; temperature- sensitive displays protected.
Thermoscreens supplied a bespoke combination of commercial air curtains, designed around the store's existing infrastructure, ceiling voids and BMS plans — improving customer comfort, reducing draughts and protecting temperature-sensitive displays, with minimal disruption during the works.
Reduced heating and cooling demand on the building's HVAC.
Minimal disruption to trading during installation works.
— THERMOSCREENS PROJECT SUMMARY · FORTNUM & MASON, PICCADILLY
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