Great Customer Experience Program
inspired and more confident in creating great experiences for our guests.” Raising the Bar for the Season Ahead As the hospitality industry gears up for summer, the GCE Program continues to play a vital role behind the scenes — helping local operators fine-tune their service, motivate their teams, and make every guest feel welcome. From Moonah to Goodwood, it is exciting to see the northern suburbs of Hobart quickly becoming a hub for creativity, connection, and great customer experiences.
conversations, tasty consistent meals and familiar faces, that keep guests coming back. And then there were the hotels, parks and clubs: Discovery Park in East Devonport, the Big4 in Ulverstone, the Lucas Hotel at Latrobe, Devonport Country Club, and the Ulverstone RSC. Each one with its own character, each one proving that whether you’re serving holidaymakers, locals, or life members, the heart of hospitality is the same. Amongst it all, Gena had the privilege of attending the official opening of Basalt Restaurant in Don. Perched above the Bass Strait, it’s a place where the view takes your breath away! Basalt is a reminder that when we invest in our people, we create experiences that are every bit as unforgettable as the setting itself.
North West, West Coast and King Island
It’s been one of those months where the kilometres fly by and you realise just how many incredible people you’ve met along the way. From the sweet fragrance of coffee in Burnie to the quiet paddocks at Gunns Plains, Gena has been reminded again and again that hospitality isn’t just about serving food or pouring drinks…it’s about creating moments.
The PFD Trade show at Devonport and Launceston added another layer to the month, catching up with familiar faces, meeting new ones, and sharing laughs over sample plates and refreshments. It was business, of course, but it felt like a reunion at the same time! That’s the beauty of this industry. This month reminded Gena of something: in Tasmania, we don’t just offer service. We offer experiences, stories, and connections. And with the Great Customer Experience Program, we’re making sure those moments only get better.
The month kicked off with the team at HIVE Tasmania, who jumped right into our GCE Venue Awareness sessions. There’s something special about seeing a group of people realise that they already have the tools to deliver great service, all it takes is a little confidence, a reminder and a fresh perspective. From there, Gena was welcomed by the crew at Infuse Coffee Roasters in Burnie, where the passion for their craft is matched by the warmth they show to every single customer who walks through the door. Out at Wing’s Wildlife Park, Gena had the joy of catching up with the team and some of her old furry friends after completing a Business Health Check with management. A little further down the road, the team at Belly’s Bar and Grill in Latrobe proved that no matter how busy the dining room is, it’s the little touches; the greeting smile, the little
North and North East
Recently, staff at The House Paddock Grocer Homewares and Café at Scottsdale attended a Venue Awareness session, engaging in practical activities and discussions that strengthened their customer experience skills, which reinforced the business’s commitment to delivering exceptional experiences for their customers.
23 Tasmanian Hospitality Review October/November Edition
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