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Don’t Let the Haters Tank Your Ratings Smart Tactics for Managing Bad Reviews
You can’t make everyone happy; it’s a fact of life we must accept to maintain our happiness and sanity, but when people leave bad reviews about your business, don’t just let it go. Think about what
Ideally, you should capture identifying information about your customers, such as their email address or phone number. This allows you to communicate easily with people who have shopped with you. You don’t want to straight-out ask these individuals for
you could have done differently, whether something was wrong with your product or customer service,
reviews. Instead, give them a reason to act. Send a message to your customers, offering a free product or service in exchange for a review. Most jump right in and give you a good review, but you need to send a follow-up to be sure you capture everyone. If you want to take it to the next level, embed an image of five stars in the email. Those who click on four or five will go straight to your main review page. Everyone else will be directed to an internal feedback form. This strategy eliminates negative reviews from the pool while learning exactly what turned these people away from your business. It’s the ultimate win-win for any business owner!
and how to fix it to ensure you don’t lose a customer. If your negative reviews start to outweigh your positive ones, you must take action immediately, or your customer base will diminish. Business owners need to keep in mind that reviews tend to be negative. Most people only leave reviews to share a bad experience, to warn others, or to receive compensation for their problem. But once your reviews are overwhelmingly negative on Google or Yelp, new customers go out of their way to avoid your business. You must counter negative reviews with positive ones, which won’t happen without effort.
WHAT OUR CLIENTS ARE SAYING
MY HEROES "Why Barnett are my heroes is they listen to me. I got hurt bad enough that it affected my life and changed it a lot. I am not the same person I was before I got hurt. I had to find someone to help me to stand up for me. I was even mentally hurt. Being unable to go back to work has changed a lot in my life. So I called around to see who can help me go through the courts to fight back to show those who hurt me how I felt and how it affected me. And I thank you from my heart. Thank you for helping make my life better. Barnett has such wonderful people who work there. They were there for me; they will be there for you.” –Mary
This publication is intended to educate the general public about personal injury and elder abuse. It is not intended to be legal advice. Every case is different.
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