According to entrepreneur and “Shark Tank” investor Daymond John, “Customer service is more important than anything else in your business.” Without high-level customer service, you can kiss repeat business goodbye. Here are some of the most common customer service killers and advice on how to avoid them. POOR LISTENING SKILLS There is nothing more frustrating for a customer than feeling like they’re talking to a brick wall. Having a system for customer complaints and feedback isn’t a bad idea, but being inflexible is. Remember that you’re talking to a person. The more closely you listen, the better you’ll be able to address their concerns. Rob Pace, CEO of feedback software company HundredX, says, “The ultimate goal is for the customer to feel they are heard.” ONLY BEING REACTIVE Customer service doesn’t just happen on the back end. Working to create a great experience on the front end will impress customers and cut down on those after-purchase calls. To quote Jeff Bezos, “The best customer service is if the customer doesn’t need to call you.” Focus on customer service every step of the way rather than only using it as damage control, and you’ll start getting those five-star reviews. 4 CUSTOMER SERVICE MISTAKES THAT WILL RUIN RELATIONSHIPS AND REPEAT BUSINESS
FORGETTING YOUR MANNERS This might sound basic, but you’d be shocked by how often politeness gets overlooked. The most important phrases a customer service rep can learn are “thank you” and “I’m sorry.” Practicing good manners goes a long way in building trust and ensuring customers feel cared for. REPETITION, REPETITION, REPETITION If you have a customer on the phone, you should never make them tell you the same thing twice. Information should be recorded and easy to hand off in the event of an escalation. You can bet that the third time you ask for a customer’s email, they’ll respond with a mountain of irritation.
MATTERS OF THE HEART GETTING TO THE CORE OF FAMILY LAW
situations prepared to make the best decisions possible. When it comes to divorce, these decisions often revolve around money.
MATTERS OF DIVORCE During our seminar, we reiterated that the more you agree upon with your spouse, the less money you will spend fighting in court. If you find common ground right away and reach an agreement with your spouse, you can go to your attorney and have them create a formal agreement to settle your divorce. However, if you don’t agree on everything, you might consider hiring an attorney to act as a neutral third party to help you and your spouse reach an agreement without going to court. THE ADVANTAGE OF USING AN ATTORNEY AS A MEDIATOR Hiring a neutral attorney to act as a mediator could potentially save you thousands of dollars. In this scenario, once you’ve come to an agreement, that attorney can draft up all the necessary documentation to settle your divorce. In the best-case scenario, you never have to go to court to settle your divorce. You sign the documentation and let the legal professional do the rest. If you have any follow-up questions about anything we covered in the seminars, don’t hesitate to reach out. Our attorneys are here for you, whether you have a question about establishing your LLC or your divorce case. We’ll answer the tough questions and give you results.
Thank you to everyone who came to our business and family law seminars in May. Each seminar was a success, and we hope you learned a lot about the areas you were interested in. We covered a lot of information regarding family and business law, and we delved into some tough topics. No one likes to think about their marriage ending or their business being sued, but people face these issues every day. Divorce can be especially difficult to discuss. We share our knowledge because we want you to go into tough
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