WARRANTY INFORMATION
LIMITED LIFETIME WARRANTY • Tiger Lights warrants that any good shall be free from defects in material or workmanship under normal use and service for 25,000 hours or the lifetime of the product. • This express limited warranty does not apply where there has been a failure of goods due to alteration, repair, misuse, improper installation, neglect or accident. • Products may not be used in a racing application. • If any part or product sold or distributed by is covered by any manufacturer’s warranty or any other separate or independent warranty supported by the part or products distributor or licensor/licensee, then that warranty shall be the sole and exclusive warranty for the part or product — neither the Express Limited Warranty, Limited Lifetime Warranty nor any other Warranty shall apply. • The direct customer will be reimbursed for the reasonable charges incurred in replacing any goods sold by the vendor if the item is found to be defective. CUSTOMER RESPONSIBILITIES AND LIMITATION OR REMEDIES • The customer is responsible for all transportation costs associated with the examination, inspection, repair or replacement of defective goods. • Damages will not exceed purchase price (not including tax) of what was paid for the goods. EXCLUSION OF OTHER WARRANTIES • Except as provided above, Tiger Lights makes no other express or implied warranties of any kind, including but not limited, to merchantability or fitness for a particular purpose. • Verbal statements about goods by sales personnel or representatives do not constitute warranties and are not part of Tiger Lights Warranties.
All returned items should be mailed using a shipping box or container with the shipping information attached to the shipping package. No shipping labels or writing should be made directly on the original part packaging. Obsolete and special order items cannot be returned at any time. No restocking fee is charged for warranty claims, defective items or due to Tiger Lights shipping errors (if reported within 30 days). Damaged items should be immediately reported to Tiger Lights Customer Service at 800-457-7444 and noted as “Damaged” when signing for the delivery. It is recommended that packages should be opened and contents inspected prior to signing delivery acceptance with carriers, so carrier damage can be noted when signing for accepted receipt. Keep the original carton and damaged merchandise for inspection. Shipping damages and order shortages must be claimed within 30 days of the invoice. • This exclusion of liability for incidental and consequential damages includes, but is not limited to, claims for lost profits, any costs or expenses for labor, transportation or other expenses incurred by reason of the use of sale of any defective goods. • Warranties give specific legal rights, and other rights may vary by state, as some states do not allow the exclusion of warranties and incidental or consequential damages, or limitations of remedies. PRODUCT LIABILITY • All Tiger Lights products are automatically covered by a comprehensive liability policy for both bodily injury and property damage. CLAIM PROCESS • If a Tiger Lights customer believes they have purchased defective goods from Tiger Lights as described, they should notify Tiger Lights via phone, email or fax, fully informing the company why the goods are believed to be defective. • The original receipt or invoice must be provided as proof of purchase. • Tiger Lights will either request a return of the defective goods to Tiger Lights for inspection or will rely on the information provided to determine if the goods are defective as described above. • If any item is proven to be defective, Tiger Lights, at its option, will repair or replace the defective product, refund the purchase price excluding sales tax or issue a customer account credit toward the purchase of future items. FORCE MAJEURE • Tiger Lights shall be under no obligation to perform any contract when performance is prevented by fire, strike, labor dispute, war, embargo, transportation delay or failure, material shortages, supplier default, government intervention or act of God, or for any other cause beyond the control of Tiger Lights.
EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES • Tiger Lights shall not be liable for any incidental or
consequential damages that the consumer alleges that his/ her equipment may have suffered as a result of the purchase and/or use of Tiger Lights goods.
RETURNS
Tiger Lights guarantees satisfaction with the quality of all parts!
If you need to return an item, it’s as easy as 1-2-3. 1. Give the Tiger Lights Customer Service team a call at 800-457-7444 to receive a return authorization number (RA#) for the specific item(s) discussed. 2. Package the items in a mailing box/container, including the RA# on the outside of the package. Don’t write or mark on the parts box. 3. Send the item back! Return authorization numbers are valid for 30 days for the specific items reviewed with Tiger Lights Customer Service. The return authorization number must be included with the returned part and noted on the return shipping packaging. Returned items that have been unused and are in the original, undamaged packaging will incur a 20% restocking/processing.
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