Exceptional Smiles @ Landerbrook - August 2020
August 2020
THE HEIGHTS SM I L E Herald
5825 Lande r b rook Dr i ve , Su i t e 124 , May f i e l d He i gh t s , OH 44124
( 440 ) 483 - 1003
Pieces of Us
Connecting in the Days of Social Distancing
Years ago, when I was a kid, Friday nights were “Doctor Who” nights. Mind you, this was the old-school “Doctor Who,” what the kids today call “Classic Who.” It had all the bad special effects and weird plots you’d expect from ‘80s British sci-fi. Episodes would air on PBS (one of four channels available at that time) and were followed by “Star Gazers,” an astronomy show, with Jack Horkheimer who talked about whatever was happening in the night sky that evening. I thought this double feature was pretty cool and loved getting to stay up on Fridays to watch it. These days, the only way I can watch “Doctor Who” is with a streaming service called BritBox. With this in mind, you’ll understand why I thought I was the only one who still watched “Doctor Who.” I’ve been pleasantly surprised to find that I was wrong. At the office, I’ve even referred to a Dalek or a sonic screwdriver, and a patient has perked up in the chair and asked, “Are you talking about ‘Doctor Who’?” It’s surprising to see how the different interests that we pick up over the years allow us to connect with people in unexpected ways. It highlights how we’re all made of different pieces. Some patients who have picked up on my “Doctor Who” references are the kind of people I would have never expected to
like that kind of show. But I’m sure there are some people who would say the same about me. Our hobbies and interests are often avenues for us to get a break from the daily slog, but I’d like to think they are also opportunities for us to connect with each other. And in a way, by turning the world topsy-turvy, the pandemic also gave us the opportunity to find ways to connect through our shared interests and time to discover new ones. For instance, I don’t like running and I haven’t run much since I was in high school track, but during the pandemic, I really enjoyed going on runs with my eldest daughter. Our family broke out the telescope and spent the summer looking up at the stars from our backyard together. When we go on walks, my wife likes to use the iNaturalist app to identify plants and animals we come across.
My wife and I even took a Zoom class on bird calls. I have really enjoyed these experiences. They’re all new pieces that I’ve gotten to pick up and make connections over. Even though we’re experiencing some uncertain times, I hope you’ve been able to find some good in all of it. I hope you picked up a new hobby, started watching an old favorite TV show, or got to spend more time with your family. Social distancing doesn’t mean we can’t still make connections with ourselves and each other.
-Dr. Jason Schermer
P.S. Before anyone asks, the Fourth Doctor, played by Tom Baker, is my favorite Doctor.
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exceptionalsmiles.com
A GRAND RETURN Welcome Back to the Office, Janae!
We’re very excited to have Janae back at the office. She’s been on maternity leave for the past few months as her family welcomed Violet May into the world. With all the uncertainty surrounding the pandemic, we know a number of patients were concerned about Janae and her new baby. We’re happy to report that both Janae and Violet have been in good health. Violet has already grown so much, and Janae’s older children, Mac and Drew, are very excited to have a new baby sister. These last few months have been difficult, so we are so glad to have good news to share with everyone. We’re also really glad to have Janae back at the office. She’s certainly been missed!
Please join us in welcoming Janae back. And don’t hesitate to ask to see pictures of Violet. Janae has a lot of cute pictures to share.
WHAT PEOPLE ARE SAYING
“I usually don’t write reviews, but I have to do this for the sake of people who are looking for a good dental office. This is the best service I have received from any doctor/dental clinic. The staff are kind, nice, courteous, and professional. They also do their job patiently and in an excellent manner. I will definitely be going back there and recommend them as well.” – Bukola A. “I was treated very professionally with the latest technology. The staff was very helpful and friendly. Dr. Schermer was prepared to apply the new technology to give me the best service possible. I am enjoying the results of his work.” – Michael B.
“I’ve had nothing but wonderful service here. They now have a new Solea laser that allows you to get fillings without numbing your entire mouth. It was super convenient and nice to not have to be numb like usual.” – Bobby H. “Can’t say enough about this office of caring workers. You can really tell the staff love their job and their leader. Dr. Schermer and Taylor the RDH were very great to work with. Liz at the front desk is great as well. She goes over all your financial options and writes up all your plans you spoke about with the doctor so you can take them home. This office changed my mind about dentist offices.” – Robert E.
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(440) 483-1003
newway to pay!
A Most Sincere Thank-You
Allison
Dear Lauren, Taylor, Alyssa, Erika, Allison, and Liz,
Liz
I always knew that I had the best team in the business, but these last few months have reminded me again and again how fortunate I am to have all of you here. To say 2020 has been interesting would be putting it lightly. Things are different, and there has been a lot of uncertainty due to the COVID-19 pandemic. When we had to suddenly close the office for several weeks, I Your life just got a whole lot easier. (Well at least the “payi g y ur doctor bills” part)
Alyssa
Introducing t newway to pay!
honestly wasn’t sure how things would flow when we did reopen. But when it came time to open the doors again, my worries were put to rest when I saw how much everyone stepped up to help.
Here’s how it works
Erika
All of you worked ridiculously hard to make sure we were ready to open, and you have continued to go the extra mile to ensure that the office is exceptionally safe for everyone. All the while, you’ve remained optimistic and continued to bring that positive energy to the office. I appreciate all that you do for our patients and for each other. It’s thanks to you that everything has gone as smoothly as it possibly could have. Click to viewyour balance You’ll receive an email and/or text from your doctor to view/pay your eStatement
Lauren
Pay options are simple and flexible You can pay-in-full or choose amonthly payment plan that works for you
I greatly appreciate all that you have done to help us get through these difficult months.
Taylor
Thank you all so much,
-Dr. Jason Schermer
Smile knowing you’re in control Enjoy the privacy and convenience of paying your dental or medical bill on your terms, fromany device
Your life just got a whole lot easier. (Well at least the “paying your doctor bills” part)
Bad Dad Joke of the Month
Why couldn’t the astronaut book a room on the moon?
AbellaAR.com
NEW WAY TO PAY Introducing the
Here’s how it works
Because it was full!
In addition to our new laser, we have also implemented a new payment platform option. With Abella, our new online payment option, you may pay in full or choose a monthly payment plan that works for you. This secure and easy-to-use platform makes paying your bills a breeze. Please contact us if you are interested in paying your bills via text or email!
Click to viewyour balance You’ll receive an email and/or text from your doctor to view/pay your eStatement
If you would like your favorite joke featured, email office@ ExceptionalSmiles.com. You may see it in our next issue!
Pay options are simple and flexible You can pay-in-full or choose amonthly payment plan that works for you
This month’s joke is brought to you by one of our patients: Audrey, 7 y/o.
Smile knowing you’re in control Enjoy the privacy and convenience of paying your dental or medical bill on your terms, fromany device
exceptionalsmiles.com
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exceptionalsmiles.com
PRST STD US POSTAGE PAID BOISE, ID PERMIT 411
(440) 483-1003
I N S I D E 5825 Landerbrook Drive, Suite 124 Mayfield Heights, OH 44124
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Daleks in the Dentist’s Chair
Say Hello to Baby Violet May
Our Patients Say It Best
A Most Sincere Thank-You
A New Way to Pay!
Celebrate National Chefs Appreciation Week
the country celebrate with special events and menus, and patrons flock to their favorite places for great food and company and to support the chefs who bring their communities together.
How can I celebrate?
National Chefs Appreciation Week Celebrates Those Who Bring Communities Together
Now that many restaurants are opening back up for service at a limited capacity, it’s possible to dine in and further support the chefs who make the food you love. But, if you’re still not comfortable eating at a restaurant, there are plenty of other ways to celebrate. Continue having food delivered or picking up curbside from your favorite places. Whether dining in or carrying out, remember to tip well! You can also post about your favorite dishes on social media or leave a glowing review for your favorite eatery on Google or Yelp. The beauty of this holiday is that celebrating includes doing activities you probably already do, so it’s easy to participate. Chefs play a significant role in the evolution of culture, protection of tradition, and construction of community. Their food brings us together, fills our stomachs, and brightens our moods. We may not have fully recognized all they do for us until recently, but now that we have, we can truly celebrate Chefs Appreciation Week to the fullest.
Restaurants have had an especially tough time staying afloat during the pandemic. Most eateries had to discontinue dine-in service, and those that couldn’t adapt to offering takeout or delivery may still be questioning whether they’ll ever be able to open their doors again. During the pandemic, it became clear to many of us just how important a role our favorite restaurants play in providing not just tasty chow, but also a sense of comfort and community. Celebrating National Chefs Appreciation Week is a great way to let the chefs
who run those eateries know just how much they mean to us.
What is it?
Since the holiday’s inception in 2013, it has most commonly occurred during the third week of August; this year, it’s August 16–22. Restaurants, patrons, and home cooks alike can show appreciation for the art and dedication chefs bring to their craft every day. Several restaurants across
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(440) 483-1003
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