Looking Glass Report 2020



Winmark and Clyde & Co are pleased to present the latest edition of our annual Looking Glass report.

Winmark and Clyde & Co’s latest annual Looking Glass report comes at a time that could hardly be more dramatic – and appropriate – for a study that looks at how organisations deal with the complexity of the global risk landscape. COVID-19 has forced all organisations to re-think their plans, strategies and purposes; and to re-evaluate their outlook for risk management and approaches to achieving growth and technological transformation. The quantitative research for this year’s report was completed just as the epidemic became a pandemic in March, but consultations and interviews have continued throughout the period of crisis right up to publication of this report, when leaders are grappling with the long-term strategic implications of the outbreak.

For ten years the Looking Glass has monitored the global risk landscape and the evolution of the General Counsel role, and tracked how businesses operate in the face of economic, political and technological disruption. We have seen how some of the changes underway pre- COVID-19 have been accelerated by the pandemic, some possibly reversed and how new dimensions of risk have been introduced. We have also seen how legal departments have supported their organisations through this time of stress and pain and become an even more essential part of the strategic and resource management of organisations. We are extremely grateful to the 162 General Counsel and Board Directors who have generously given up their time, 120 by completing the original survey and 42 by taking part in our subsequent depth interviews and consultations. Their knowledge, insights and experiences are greatly appreciated during this period of unprecedented upheaval.

John Madden Research Director, Winmark

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