MY CIPP
Spotlight on... The membership team
Tell us a little about your career and background so far. Dawn : Joining the Institute in 2006, I had previously spent my career in retail management working at some big-name brands such as Laura Ashley and River Island. During my time at the CIPP, I have achieved the Chartered Institute of Marketing’s Level 3 Introductory Certificate in Marketing and the CIPP’s Level 4 Professional Development Award in Team Management. Chloe : I’ve been with the CIPP since April 2022. I have an MA in writing, with a concentration in creative non-fiction. After working in food service for several years in the US and taking a break to pursue my education in the UK, I have found my niche in the not-for-profit sector. Jyoti : I have a BEng (Hons) in engineering and my background is in supporting engineering software in the telecoms industry. After a career break, I became the customer database administrator for the CIPP, where I’ve undertaken a course in data analysis. Tiffany : I’m the newest team member, having started at the CIPP in September 2022. I graduated with a BA (Hons) in Marketing, have 15 years’ customer service experience and over four years in membership, marketing and events within not-for-profit and public organisations. What are your priorities in the membership team? As the membership manager, Dawn’s priority is achieving sustainable growth through engagement, communications and collaboration, which has become our team Charter. To achieve this, each member of the team has different responsibilities. As a team, we combine our individual strengths to work together to engage in a professional way with our members. As the database administrator, Jyoti enables targeted communications and clear reporting, by maintaining accuracy of the data held on the customer relationship management system. Chloe is the membership communications coordinator and ensures that members
receive timely, relevant communications and good customer service. Tiffany is the customer services coordinator with a focus on the Payroll Assurance Scheme (PAS), communicating with key stakeholders to ensure that participants of the scheme go through the process seamlessly. Other priorities involve consultancy and other departmental enquiries. What do your roles mean to you? D : It’s important to me that the CIPP meets the needs of its members and the profession. Over the years, I’ve gained a huge appreciation for the work our members do. By attending events such as the Annual Conference and Awards, I can meet members face-to-face and try to understand the challenges they encounter. This enables me to work with the membership team and the wider community to really improve the value members receive. C : I’m the communications coordinator and I love being able to work with my team. It’s so nice when we work collectively to improve membership experiences. I collaborate with marketing on campaigns, and it’s great knowing we have a common goal – helping our payroll professionals succeed. J : I see my role as providing a service to ensure the quality of the data is improved so that the database remains relevant and useful for all the departments to use. The profession will ultimately benefit from accurate data, as this enables the CIPP to provide relevant information to our members and non-members. T : I take great pride in developing the customer service experience and engagement of our clients and members. It’s important to build rapport and obtain feedback from PAS clients, members and our CIPP community to continuously improve their experience with us. I strive to meet and even exceed customer service expectations and provide advice on membership benefits to support the wider payroll community. I enjoy opportunities to build on campaign
management to further engage with our audience.
What do you think your roles can bring to the future strategy of the CIPP? As a team, we provide part of the foundation needed to allow CIPP members to be the best they can. Each of us contributes to the CIPP’s values of teamwork, communication, trust and honesty, striving for excellence and professionalism. By working with the wider team, our members and others within the profession, the team makes a significant contribution to the future strategy of the CIPP. Are there any benefits members might not be aware of? For organisations with more than two employees who are eligible for membership, it’s possible to align / start all the renewals to the same date. This enables the organisation to ensure all their staff are informed and up to date, and the company only receives one invoice annually. For associate grades and above, this means they all get the tax pack at the same time, ensuring they have the tools they need to perform their roles accurately and compliantly. Another great benefit is the policy hub within our MyCIPP online portal. Members can access hundreds of articles and some amazing content to help them on their payroll journey. Members can log their continuing personal development (CPD) activities on MyCIPP as well. Whether a member attended an informative event or training session, or even read an article in Professional magazine, that counts as CPD. The results of the surveys and quick polls run by the policy team are used to reply to government consultations and keep us up to date on what’s happening in the profession. There’s a new way to contact the policy team with your thoughts and issues on our website. Use this to ‘have your say ’, here: http://ow.ly/ e5MN50OoWTT. n
| Professional in Payroll, Pensions and Reward | June 2023 | Issue 91 16
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