Meet the Team
A Case Manager Who Comforts the Injured
Clients who sit down with case manager Nathalie Olivo are often anxious and stressed. They’ve been injured in an accident caused by someone else, and they’re hurting. They’re worried about squeezing doctor appointments into schedules already jammed with work, family, or school responsibilities. And they may have no idea how insurance or personal injury law works. Nathalie’s response: “I put myself in clients’ shoes,” answering their questions and offering support and encouragement. As a working mother of three children, ages 17, 14, and 8, who herself has been injured in accidents caused by others, she empathizes with clients’ frustrations. One client, a single mother of two preschoolers who was hurt in a highway accident, struggles to make it to doctor appointments. “It is frustrating for her,” Nathalie says. “She is hurt and complaining of headaches,” and has no one to help her with her responsibilities. Working with such clients, “I always tell them, ‘We don’t
want this to be a stressful situation … Just focus on your appointments and leave the rest to us,’” she says. “I try to take the burden off the client so they can get treatment and feel better.” Nathalie’s role as a case manager is clearly a perfect fit, yet she found it almost by accident. She worked in a back-office
3, 9, and 13, and her husband was working an overnight shift. She decided to try staying home full time, but soon missed having outside employment. She returned to work as a case manager at two other law firms before rejoining DLG last April.
Now, with seven years’ experience as a case manager, Nathalie is thankful that DLG gave her an opportunity to move into the role. “That’s how I learned to understand personal injury law, and that’s why I am where I am,” she says. Throughout her experience at other firms, she remembered how attorneys and staff at DLG “really do try to help people and understand people,” she says. “That is something that has always stuck with me.”
role at a medical clinic before joining DLG as a receptionist in 2018. After three months, she was promoted to case manager. The work sparked Nathalie’s interest. “I like to help people,” she says. She stays in touch with clients throughout their cases, helping them work with doctors and specialists, get treatment, and collect medical reports and bills. Nathalie took a brief career break about four years ago, when her children were
And now, she strives to do the same for our clients every day.
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“We are incredibly thankful to Attorney Dellutri, Lauren, and the entire team for supporting my husband and I during a very difficult time. Their professionalism, guidance, and genuine care gave us peace of mind when we needed it most. They helped us navigate a challenging situation and truly fought with us and on our behalf. We highly recommend them to anyone looking for a law group willing to advocate for their clients every step of the way.” –Y.B Testimonial Our Clients Say It Best
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