INSIGHT ON EYESIGHT WWW.WEHELPCHICAGOSEE.COM / 773-788-6974 / MARCH–APRIL 2020
A LESSON FROM MY LOCAL PHARMACY Open Eyes and Open Ears
high school, I used to sign my name “Steven Chander, Dr2b.” I also hung a plaque on my dorm room wall that said Dr2b . People would ask me all the time what it meant, and I said it means what is says — one day, I will be a doctor. Recently, we have been playing a new game at PECA called “Pain Points at PECA.” We cannot come to any of our meetings without bringing a list of at least three “pain points.” These are things that may frustrate us, create inefficiency, or simply make us question: “Why do we do that this way?” The point of the exercise is to bring a proposed solution for each pain point. We then categorize the resolutions as important-urgent, important-nonurgent, unimportant-urgent, or unimportant- nonurgent. This way we all get to know each other’s pain points and resolve them together. Recently, new pain points have not even made it to the list because our team has already resolved them! The staff is happier, which means patients are happier. Just check out our Google reviews if you don’t believe me! Today, my young team of eye care professionals may not retire in eye health care with me, but they will have developed skills to solve problems, have fun, and be happy in their lives. We are only as good as our weakest link in our personal, family, and professional lives. I value my team and encourage them to tell me anything, like Chris encouraged me to do. It’s the foundation of great happiness. I have open eyes and ears 24-7-365 for my team, my kids, and my patients. I encourage you all to voice what’s on your mind — good or bad! So, thank you, Magdalena, Carol, Chris, Veronica, Sarai, Joslyn, Yessica, Kathy, Yuliza, Jessica, Maria, and Katelyn ... you guys are absolute rock stars, and I wouldn’t trade you for anyone!
In my experience as an employer and an employee, bosses who really care about the well-being of their team members create the best working environments and the best patient experiences. When I worked at a local pharmacy in high school, I learned a lot about what being a leader is all about from my boss. She taught me a very important life/leader lesson I will never forget; more on that in a few paragraphs. My boss was a woman named Chris. She was probably around 30 or 32 years old when I worked for her, and that made her an “older lady” in my 16- or 17-year-old eyes, even though she was pretty hip. She was always smiling, and she made everyone who was working for her feel valued. I was kind of a shy, reserved teenager, but Chris would still make sure I felt like my hard work was recognized. Plus, she always complimented me on how I dressed. All in all, she knew how to boost my confidence. I felt like Chris knew me. That’s why when I was passed up for a promotion to a pharmacist’s assistant position, I was taken aback. Instead, a guy who wanted to go into marketing and had only worked there a little bit longer than me got the position. Over the next few weeks, I processed a lot of feelings. I was angry, distraught, confused, and probably a little jealous, too. I thought Chris had noticed my hard work and appreciated that I knew more about the goings-on behind the counter than anyone. Most importantly,
I thought she noticed I was preparing for a potential career in pharmacy/health care. Well, it turns out all she noticed was the distraught look on my face. One day, Chris pulled me aside to have a conversation. We talked about everything, about life at home, school, girls, and everything in between. We were just shooting the breeze. Finally, she got me talking about my feelings about being passed up for the promotion and how I wanted to be a pharmacist. Chris just listened. Then, she told me she thought I would make a great pharmacist or eye doctor, but in order to be truly successful, I had to become more confident. She didn’t know I was potentially interested in a pharmacy or eye doctor career because I had never voiced it to her or to anyone but my family. So, how would Chris know? Since that time, I have taught my kids and my team to speak up! If something is not fair, say something about it. You have to voice your aspirations and desires; you never know who’s listening. Had I let her know I was an aspiring health care provider, Chris would have come to me directly about the pharmacy assistant position. I have no doubt of that. But because I didn’t make my aspiration public knowledge, it cost me an important opportunity. The same thing happened to me with my never-happened prom date. But that’s for another article, another time! While I was in
Until then #2020, and Eye’ll see you later!
– Dr. Steven Chander
773-788-6974 | 1www.wehelpchicagosee.com
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