5.0 Consumables
5.2 E-Dockets and Collection Receipts E-Dockets This tool has been designed to be easily accessible via the Whistl website. The tool allows you to declare your daily volumes for each of Whistl’s unsorted services: PremierSort, PremierSort Flex and AllSort. It also allows you to create a unique tray card, which should accompany every mailing. Whistl will provide the customer with a login at the initial customer implementation. If you are an existing customer please contact your Whistl Account Manager for your login details. Please refer to the E-Docket customer guide for more information Customers are required to complete a collection receipt with the specific number and type of mailings, number of trays/yorks/magnums from the customer nominated site to the Whistl Sorting Centre. Four signed copies of the collection receipt are required. These will be checked, timed and dated by the Whistl collection driver and a customer employee after the Whistl vehicle is loaded. Three copies will be retained by Whistl and the other by the customer as receipt of collection. The handover of mailing items and the signing of the collection receipt does not constitute acceptance of the mailing items by Whistl. Acceptance of a mailing by Whistl only occurs after Whistl Goods In and QMC mail verification checks have taken place and all, if any, issues have been resolved. A mailing will be deemed to have been accepted by Whistl and subsequently Royal Mail. Collection Receipts Whistl will provide collection books at initial implementation.
Re-ordering equipment Please contact your Account Manager and refer to the notice period for trays and magnums below 5.1 Trays & tray labels Whistl will supply trays and lids for the sole use of conveying Whistl specific mailings from the customer nominated site to the Whistl Sorting Centre. Whistl trays must not be used for moving mailing items between either the customer’s sites or agent’s sites without prior agreement with Whistl Client Services. Customers need to give Whistl 48hrs notice of their requirements and Whistl will endeavor to meet the required amounts within the notice period.
• 0-200 trays require 24 hours notice. • 201-400 trays require 48 hours notice. • 400+ trays require 96 hours notice.
Whistl will also supply customers with a tray label template that needs to be completed for each mailing. The tray label consists of a barcode that is scanned once it reaches the Whistl depot. Each tray label must detail the service, the format of the mailing, collection date and pre-printing instructions for indicia and ‘if undelivered’ address.
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