This programme was designed with Norfolk & Waveney ICB colleagues to meet the requirements of the Proactive Healthcare LCS and as such ensured resources were directed to Practices to support this initiative. This service will continue to be funded into the 23/24 period.
2.1.3 Urgent and Emergency Care GP Front Door (GPFD) Service
The purpose of the GP Front Door (GPFD) Service is to offer suitable patients access to a GP appointment instead of being seen and treated in the emergency department (ED).
The GPFD service operates from 9am until 9pm, 7 days a week, it aims to support patient flow away from ED and to provide the patients with a more appropriate avenue for their healthcare needs to be addressed.
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James Paget University Hospital NHS Trust (JPUH)
Commencing in September 2021, the GPFD Service at JPUH has continued to support a ‘see and treat’ service for patients who present themselves to ED. The success of the service, saw the opening of a dedicated ‘GP Streaming Unit’ on site at the JPUH in May 2022.
Over the course of the year to the 31 st March 2023, there were 44,464 patients streamed at the front door, with 15,299 of those seen in the service. This is an annual average of 34% of those patient who walked in to be seen in ED who were seen at the GPFD service instead.
Patient outcomes for those seen at GPFD JPUH in 2023, so far:
NNPC Quality Account 2022/23
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