NNPC Annual Quality Account 2022-2023 Final v1

CONTENTS

Section One: An Introduction ........................................................................................................................3

1.1 Forward from Dr Peter Lawson, Chair & James Leeming, CEO..............................................................4

1.2 Our Values .............................................................................................................................................5

Section Two: The Organisation - NNPC .......................................................................................................6

2.1 Our Services...........................................................................................................................................6

2.1.1 Core .................................................................................................................................................6

2.1.2 Elective Recovery, Innovation, & Community Services.....................................................................7

2.1.3 Urgent and Emergency Care..........................................................................................................15

2.2 CQC Statement of Purpose ..................................................................................................................21

Section Three: Clinical Quality & Safety .....................................................................................................21

3.1 Review of Key Achievements 22/23 ..................................................................................................21

3.1.1 Clinical Supervision implementation ...............................................................................................21

3.1.2 Patient & Staff Experience – Bespoke Questionnaires ...................................................................22

3.1.3 Performance Scorecard .................................................................................................................22

3.1.4 Quality & Safety Meetings at Service Level ....................................................................................22

3.1.5 Development of the Quality & Safety Committee Agenda...............................................................22

3.1.6 Clinical Education and Training ......................................................................................................22

3.1.7 Development of Investigation into Incident Reporting .....................................................................23

3.1.8 Safeguarding..................................................................................................................................23

3.1.9 Complaint Handling ........................................................................................................................23

3.1.10 Communications ..........................................................................................................................23

3.2 Our Key Priorities in 23/24 ....................................................................................................................23

3.2.1 Primary Care Dashboard................................................................................................................23

3.2.2 Monday.com ..................................................................................................................................24

3.2.3 Staff Experience Survey – Core staff and clinicians .......................................................................24

3.2.4 Agilio TeamNet...............................................................................................................................24

3.2.5 Audit Schedule – Clinical Audits ..................................................................................................... 24

3.3 Patient Safety & Quality ........................................................................................................................24

3.4 Patient and Staff Feedback...................................................................................................................29

NNPC Quality Account 2022/23

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