CONTENTS
Section One: An Introduction ........................................................................................................................3
1.1 Forward from Dr Peter Lawson, Chair & James Leeming, CEO..............................................................4
1.2 Our Values .............................................................................................................................................5
Section Two: The Organisation - NNPC .......................................................................................................6
2.1 Our Services...........................................................................................................................................6
2.1.1 Core .................................................................................................................................................6
2.1.2 Elective Recovery, Innovation, & Community Services.....................................................................7
2.1.3 Urgent and Emergency Care..........................................................................................................15
2.2 CQC Statement of Purpose ..................................................................................................................21
Section Three: Clinical Quality & Safety .....................................................................................................21
3.1 Review of Key Achievements 22/23 ..................................................................................................21
3.1.1 Clinical Supervision implementation ...............................................................................................21
3.1.2 Patient & Staff Experience – Bespoke Questionnaires ...................................................................22
3.1.3 Performance Scorecard .................................................................................................................22
3.1.4 Quality & Safety Meetings at Service Level ....................................................................................22
3.1.5 Development of the Quality & Safety Committee Agenda...............................................................22
3.1.6 Clinical Education and Training ......................................................................................................22
3.1.7 Development of Investigation into Incident Reporting .....................................................................23
3.1.8 Safeguarding..................................................................................................................................23
3.1.9 Complaint Handling ........................................................................................................................23
3.1.10 Communications ..........................................................................................................................23
3.2 Our Key Priorities in 23/24 ....................................................................................................................23
3.2.1 Primary Care Dashboard................................................................................................................23
3.2.2 Monday.com ..................................................................................................................................24
3.2.3 Staff Experience Survey – Core staff and clinicians .......................................................................24
3.2.4 Agilio TeamNet...............................................................................................................................24
3.2.5 Audit Schedule – Clinical Audits ..................................................................................................... 24
3.3 Patient Safety & Quality ........................................................................................................................24
3.4 Patient and Staff Feedback...................................................................................................................29
NNPC Quality Account 2022/23
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