3.1.2 Patient & Staff Experience – Bespoke Questionnaires
The development of staff and patient experience questionnaires were developed and has provided NNPC with invaluable feedback across the organisation and clinical services, in areas of achievement and where improvement measures may be required.
3.1.3 Performance Scorecard
The Performance Scorecard was implemented in April 2022, and has been a valuable tool in the demonstration of the growth and development of services in relation to the organisational strategy, growth, and development. It provided the Board with a clear overview of the organisation’s monthly performance in relation to quality, clinical and information governance, and service delivery key performance indicators.
3.1.4 Quality & Safety Meetings at Service Level
Weekly service level Quality and Safety Meetings, alongside the monthly Quality and Safety Committee meetings, has enhanced the early identification of areas requiring improvement or development to enhance the patient experience and service performance. The outcome of the implementation of these meetings further embeds the quality and patient safety focus in the delivery of our services.
3.1.5 Development of the Quality & Safety Committee Agenda
The Quality & Safety Committee agenda was restructured in April 2022 to maximise the value of the outputs of the meeting. This agenda provides assurance to the Board that there are robust processes in place for the effective management of Quality and Safety Governance across the organisation and that it supports the delivery of the strategic objectives relating to the provision of high-quality care, which also meets regulatory requirements and standards. This supports the demonstration of the organisational governance of patient safety and quality to operate effectively, and that appropriate action is taken to address areas of concern.
3.1.6 Clinical Education and Training
This objective was achieved by seeing further delivery of Dermatology Teaching Events, the continuation of the ‘Nice to see you……to see you NICE’ Podcasts, and has added further Journal Publications to NNPC’s profile – see:
NNPC Quality Account 2022/23
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