❖ Testing for SARS-CoV-2 Infection in Care Home Residents and Staff in English Care Homes: A Service Evaluation - Journal of Long-Term Care (ilpnetwork.org) ❖ Feasibility and evaluation of an emergency department-based GP streaming and treatment service (medrxiv.org)
3.1.7 Development of Investigation into Incident Reporting
This has been achieved with the linking of the significant event and incidents investigations with the corporate performance scorecard report. This includes having a clear root cause analysis / patient harm RAG assessment, to provide a clearer picture of demonstrating the organisation’s identification of, responding to, and outcomes of events and incidents.
3.1.8 Safeguarding
The implementation of the annual safeguarding regulatory compliance auditing tool highlighted areas required for improvement in the development of policy. These were followed up and resulted in improvements in recruitment standards, updating the complaints policy, and ensuring that ‘ safeguarding ’ forms the agenda for all services’ weekly quality and safety meetings.
3.1.9 Complaint Handling
Jointly agreed policies and procedures in relation to complaint handling has been developed and implemented where NNPC has worked with other organisations in the delivery of clinical services. This has provided a standardised approach to complaint handling and has provided clarity to both stakeholders, staff, and patients.
3.1.10 Communications
NNPC’s new, updated website was launched in Summer 2022. It provides the public, stakeholders, and staff with information on the services which NNPC delivers. The aim was to develop a ‘members only’ area, which would be for sole use of our 19 Practices. This, however, is still under development with the aim of the completion of this by the end of 2023. It is hoped that this will enable access to data, reports, and fiscal updates easily and quickly.
3.2 Our Key Priorities in 23/24 3.2.1 Primary Care Dashboard
The Primary Care dashboard project seeks to provide an accessible data tool for GP practices in North Norfolk to use. It is hoped the dashboard will provide Practices, PCNs and North Norfolk with the quantitative evidence to support the ‘Primary Care narrative’ ultimately demonstrating why
NNPC Quality Account 2022/23
23 | Pa g e
Made with FlippingBook Digital Proposal Creator