Section One: An Introduction North Norfolk Primary Care Ltd (NNPC) is an alliance of 19 GP Practices in North Norfolk. The organisation’s aim is to sustain the delivery of primary care at scale, while supporting workforce development and improving access to primary care.
Our objectives are:
➢ To work in partnership with our service users towards a positive experience and understanding, involving them and their parents/carers/guardians in decision making about their treatment and care. ➢ To be a learning organisation that continually improves what we are able to offer patients. ➢ To treat service users as individuals and with the same respect we would want for ourselves or a member of our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control. ➢ To ensure that we take close account of feedback about the services that we offer and, ideally, that it is externally evaluated. ➢ To ensure that all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently. ➢ To operate with a wide range of policies that ensure the ongoing safety of patients, as well as delivering an effective and responsive service. ➢ To operate on a financially sound basis. ➢ To improve the service through feedback from patients and staff. ➢ To ensure confidentiality and data protection for each patient and staff member.
The organisation offers a range of high quality, safe services that improve patient experience.
Our services are delivered in GP Practices and other clinical environments, such as acute Emergency Departments, or community settings. Our services are delivered by a combination of health care professionals including GPs, Advanced Nurse Practitioners, Paramedics, Physiotherapists and Pharmacists.
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NNPC Quality Account 2022/23
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