Compliments and Positive Service Feedback
We received 143 compliments and positive feedback from patients, staff, and stakeholders in the 2022/23 period. These figures are higher than the 2021/22 period and reflects the organisational growth of clinical services during this time. The high volume of compliments and positive service feedback from January to February 2023 were demonstrative of the number of Winter Pressure services which were being delivered during that period. Overall, it has demonstrated a positive view and balanced when compared to the complaint’s figures. 0 10 20 30 40 50 60 70 80 90 Apr-22 May-22 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Compliments and Positive Feedback 2022/23
Compliments and Positive Feedback 2022/23
Examples of patient, staff, and stakeholders’ compliment and positive feedback include:
“Today I had an appointment . The consultation with the doctor was extremely thorough and professional yet friendly. I left the surgery feeling that I had been listened to and that any necessary action would indeed be implemented. All in all, an excellent service”
Patient from the EA service
“The receptionist was very welcoming . He was seen by the GP really quickly; it must have been less than 20 minutes ….He was a lovely doctor who was happy for me to join the room and proceeded to explain the dia gnosis with me”
Relative of a patient at the GPFD Service at the Queen Elizabeth Hospital
“ Brilliant service, very kind practitioner and she was able to explain and see to me quickly and efficiently”
“Very professionally seen to, and didn’t feel rushed”
“Alex greeted us, he was happy, approachable, was polite and professional. Treatment received was brilliant. Was nice to see a doctor face to face and to receive an appointment for this.”
“ It was absolutely fantastic service, booked in seen to by a nurse for blood pressure weight check. Through to waiting room short wait, then saw a doctor who was really good. Well run service. Well done. ” Patients from the ARI Service, West Hub
NNPC Quality Account 2022/23
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