ii)
Clinical Staff Survey
The clinical staff survey was sent to 123 members of staff who all have clinical roles within our clinical services. This includes the PCN ARRS (Primary Care Network, Additional Reimbursable Recruitment Scheme) staff, whose focus of work is very much practice based. The non-clinical staff had the opportunity to provide feedback in a separate survey aimed at managerial, core, and administrative staff. We received 34 replies which represents a 28% response rate, so we recognise that the results do not represent everyone’s v iews. We wish to have had received a greater response but recognised that they are all busy individuals, with many of them working in our EA and GPFD service and / or have other busy practice-based roles.
We asked the staff for responses in 4 main areas.
• your job, the clinical service where you work and how involved you feel in the quality and safety of the service • your health, well-being and safety at work, • your personal development, and • our organisation.
We also asked them to comment on any other aspects of their role and work life with NNPC.
Questions about their job, the clinical area where they work and how involved they feel in the quality and safety of the service.
We asked them to let us know about their job role and this helped us to acknowledge feedback from a wide range of clinicians working in our clinical services. This included GPs and ANPs, ACP’s, Clinical Pharmacists, First Contact Physiotherapists, GPwERs (GPs with extra responsibilities), Health and Wellbeing coaches, Pharmacy Technicians and Advanced Care Practitioners. Feedback came from clinicians working in Enhanced Access, PCN areas and practices, GPFD, Rapid Diagnostic Service, Acute Respiratory Infection hubs and the RAIS service (Rapid Access Integrated Support). Almost three quarters of the staff looked forward to going to work, feel valued and recognised in their role and feel supported to do their job. 96% of them reported that their role makes a difference to patients/service users. 69% of the staff either agree or strongly agree that they are able to make suggestions to improve the way on working in their services and a similar % report having adequate information and equipment to do their work. Just over half of them expressed that they have frequent opportunities to show initiative, although just over a third of them neither agreed nor disagreed with this statement. In terms of team working and support from the Service Lead or Managers, almost 70% of the staff were happy with how their manager or Service Lead responded to issues or concerns and half of them were happy with the methods of feedback received.
NNPC Quality Account 2022/23
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