Working in a team demonstrated high experience responses with almost 90% of the staff enjoying working with their colleagues, feel they work together well to achieve the service objectives and they felt well treated and respected by the people they work with including their managers. We were pleased that the majority of the staff look forward to coming to work and that they feel valued in their role. We are always happy to receive ideas for improvement, and where possible, we hold regular clinical team meetings. These are in the form of drop-in sessions, quality & safety team meetings, or group huddles. By the very nature of the locum work this is difficult to achieve in all services, but we would encourage any of the staff to provide feedback to the Service Managers or Clinical Lead at any time.
Questions about their health, well-being, and safety at work
Nearly half of the staff felt that NNPC takes positive action on your health and well-being, although 45% of them neither agreed nor disagreed with this statement.
Over 80% of the staff report either never or very occasionally experiencing verbal or physical abuse from patients. Nearly a third of them said that when they had experienced this type of abuse they or a colleague did not report it.
96% of the staff reported never experiencing verbal or physical abuse from colleagues and 3% of them reported this had happened 1-2 times.
60% of the staff reported sometimes feeling that work is emotionally exhausting and 45% of them sometimes felt burnt out because of work (although 48% of them reported rarely or never feeling burnt out).
As an overall organisation, 72% of the staff feel that NNPC cares about the staff who work in our clinical services.
The feedback seems to suggest that the staff are happy with the level to which NNPC as an organisation considers their health and well-being at work, alongside with working in a safe and respectful environment. However, we recognise that from time-to-time difficulties can arise with patients who are verbally or physically abusive. We have examples of where the clinicians have reported this kind of behaviour, and we have discussed this directly with patients explaining that we have no tolerance of this behaviour in this regard. All staff are encouraged to come forward to their manager if they do experience challenging behaviours either from patients or colleagues. The organisation’s Safeguarding Lead and Freedom to Speak up Guardians are available to the staff, where required. Some of the staff are reporting that work is emotionally exhausting and sometimes feel burnout. We understand that sometimes work is difficult, and that at times the staff can feel drained and unable to cope. We encourage the staff to talk about this with their managers and seek help /support if you need it. For those staff working ‘extra’ shifts from their everyday work, for example in EA or GPFD, we impress that they should not feel obliged to say yes to shifts and be mindful that they need ‘down time’ from work.
NNPC Quality Account 2022/23
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