1.1 Forward from Dr Peter Lawson, Chair & James Leeming, CEO Now in its 6th year of operating, NNPC has continued to provide support to the 19 North Norfolk GP practices. We have supported and co-ordinated the delivery of core services by providing a PCN Support Team, in addition to co-ordinating and supporting the employment of Additional Reimbursed Role (ARRS) Staff for the PCN’s. These challenges have required our workforce to adapt and change the way they work to respond to rapidly transforming demands in Primary Care. We have continued to work in collaboration with the local Community Trust, Ambulance Trust, Local Council, and other partners to improve patient care and to bring healthcare delivery to the heart of the community. This has been demonstrated by the implementation of the Rapid Access Integrated Support (RAIS) Team, which has delivered an enhanced home visiting service to assess patients to prevent any unnecessary hospital admissions, or if recently discharged, a re-admission. We have also worked to support Secondary Care in their post-pandemic recovery in areas such as elective care and waiting lists – in specialities such as dermatology, gynaecology and cardiology, which has brought the patient ’s care closer to home. The Dermatology Service was initially commissioned as a pilot in January to June 2021 by NHS Norfolk and Waveney CCG, in which NNPC facilitated the clinical delivery between practices and an external dermatology service provider. We have seen the continuation of the Dermatology Service providing remote advice and treatment services, which has now been re-commissioned until April 2024. We have continued to provide the GP Front Door Streaming Service at the James Paget University Hospitals NHS Foundation Trust and The Queen Elizabeth Hospital Kings Lynn NHS Foundation Trust. Working in collaboration with the Trusts has made an impactful, demonstrable, and positive difference to the patient experience and is reducing the flow of activity through the ED departments. In June 2021, we successfully developed and implemented one of the first Primary Care Led Rapid Diagnostic Service in North Norfolk, which was rolled out to other areas in September and December 2021. This service has brought together the Cancer Alliance and NNPC to deliver a vital service for the benefit of patients who do not meet the 2 week wait cancer referral criteria but have suspicious symptoms. The patient feedback remains positive and has provided much a valued and needed support to the Acute Trusts and General Practice. We strive to ‘ keep up ’ with the ever-changing horizon of Primary Care for the benefit of high-quality service provision for patients. In doing so, we continue to remain fully committed to our values, mission, vision, and strategy; whilst also supporting our resolute staff in achieving these goals.
We are enormously proud of the persistent hard work displayed by our staff who are all dedicated to ensuring high quality, patient-focused care.
We aim to provide quality assurances to our patients, staff, Board, and stakeholders via this Quality Account, and to use this as a platform to demonstrate plans for continuous care quality improvements as we head into 2023/24.
Dr Peter Lawson, Chair & James Leeming, CEO
NNPC Quality Account 2022/23
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