Section Two: The Organisation - NNPC
2.1 Our Services 2.1.1 Core Enhanced Access (EA) Service
With the event of the Network Contract DES having evolved from Improved Access & Extended Access to Enhanced Access (EA) in October 2022, NNPC has continued to deliver Enhanced Access Services across the 19 North Norfolk Practices, with the increase from 5 to 11 practice hubs over 2022/23. A key challenge to this has been the variation in requirements from each Primary Care Network (PCN). NNPC has provided the EA service workforce needs and clinical system support during this time. In the future, it is anticipated that variations in PCN requirements and individual Enhanced Access Plans will continue with the provision of the EA service. NNPC remains committed to providing EA Services based on each PCN’s requirements moving into 2023/24. Primary Care Network (PCN) Support Team & Additional Roles Reimbursement Scheme (ARRS) The PCN Support Team consists of a PCN Programme Lead, a PCN Clinical Support Facilitator, and a PCN Service Manager. Together, they continue to support a variety of elements of our practices service delivery. The team has worked with the four North Norfolk PCN’s to develop shared vision, support the communications of National and local policy affecting General Practice, and has provided ongoing support in the recruitment, retention, and employment of Additional Roles Reimbursement Scheme (ARRS) staff. By the end of March 2023, NNPC directly employed 22 member of ARRS staff on behalf of the members practices. NNPC has also facilitated the employment of other ARRS staff who are directly employed by the Practices. The NNPC PCN Clinical Support Manager role, in particular, aids as a facilitator for the induction and clinical supervision for the ARRS staff employed by NNPC in practices. They also provide day- to-day human resources support for the NNPC employed ARRS staff, with support from an external human resources consultant, where required.
NNPC Health & Safety (H&S) / Infection Prevention & Control (IP&C) Service
Since the appointment of a H&S Officer in February 2020, NNPC has offered support to our Practices in the provision of up-to-date H&S compliance in risk assessments and auditing in all aspects of health and safety. Over the course of the 2022/23 period, the H&S Officer has undertaken further education, acquiring formal qualifications in Infection Prevention &Control (IP&C), in order to provide audits and risk assessments in the area of IP&C. The Practices have accessed this provision in order to comply with legal and statutory obligations, as well as being compliant with Care Quality Commission (CQC) regulations. The H&S / IP&C Officer also undertakes quality assurance audits on all premises used by NNPC for the delivery of clinical
NNPC Quality Account 2022/23
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