Job description
Reporting to:
Residence Manager
Key Relationships:
Management Team, Security Staff, Students/Parents, Universities/Colleges, Student Experience Reps, Suppliers and contractors, Central Services staff
Residence Co-ordinator - your role
Based at one of our residences, you have responsibility for assisting the Residence Manager and the team in managing the student residence. You will be responsible for ensuring that a high standard of customer service and administrative support is provided to maximise occupancy and income generation for the residence. You will be the first point of contact on the main reception desk, dealing with all front line queries both in face and over the telephone. An ability as a methodical multi-tasker is essential. Critical to the success of this role is a close working relationship with the team. It is essential that you have the ability to work on your own as well as part of a team and can communicate effectively at all levels.
Key Responsibilities and Activities
Office Administrator
• Provide general administrative support to the management team including writing letters, raising invoices, filing, photocopying, receiving payment and issuing receipts. • Ensuring all office administration is completed in a timely and accurate manner. • Maintain records of students and occupancy lists. • Check daily night services/senior student log and record and inform management of any incidences. • Carry out any reasonable ad hoc requests by management team.
Business Development
• Actively support the Management Team in the following areas: − Assisting with business and revenue generating opportunities by working with the Management Team. − Assist in arranging and conducting sales viewings for prospective residents and help manage the student renewal and expansion process.• Co-ordinate pastoral care, mental health and wellbeing support to residents. Directing
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