8
Service information
8.1
Service Information
We sincerely hope that you never experience a problem with any Amphenol product. If you do need service, call Amphenol at +33(0) 450 89 28 00 and ask for Applications Engineering. A trained specialist will help you to quickly determine the source of the problem. Many problems are easily resolved with a single phone call. If it is necessary to return a unit to us, an RMA (Return Material Authorization) number will be given to you. Amphenol tracks the flow of returned material with our RMA system to ensure speedy service. You must include this RMA number on the outside of the box so that your return can be processed immediately. The applications engineer you are speaking with will fill out an RMA request for you. If the unit has a serial number, we will not need detailed financial information. Otherwise, be sure to have your original purchase order number and date purchased available. We suggest that you give us a repair purchase order number in case the repair is not covered under our warranty. You will not be billed if the repair is covered under warranty. Please supply us with as many details about the problem as you can. The information you supply will be written on the RMA form and supplied to the repair department before your unit arrives. This helps us to provide you with the best service, in the fastest manner. Normally, repairs are completed in two days. Sometimes difficult problems take a little longer to solve. We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid service meets your needs. If you have any suggestions to help us improve our service, please give us a call. We appreciate your ideas and will respond to them. For Your Convenience: Please fill in the following and keep this manual with your Amphenol system for future reference:
P.O. #:__________________ Date Purchased: ___________________ Purchased From:______________________________________________
SMB - CLI UM
Rev: 1.1
Page 274 of 275
www.amphenol-socapex.com
Tel : +33(0)4.50.89.28.00
Made with FlippingBook interactive PDF creator