Spotlight Branding - October 2021

SUCCESS STORY: TYLER Q. DAHL

How Staying Top of Mind Creates Repeat Business!

Tyler Dahl is an estate planning attorney with a special focus on helping business owners incorporate their business assets into their estate plan. Based in Sacramento, California, Tyler started the Law Offices of Tyler Q. Dahl five years ago and initially relied on directories and SEO to drive his business forward. After spending a lot of money on results that usually ended with frustration, Tyler turned to Spotlight Branding. We redesigned his website, began posting on social media, wrote blogs, and started sending an e-newsletter. Not long after the e-newsletter started, Tyler began receiving several requests from clients he had worked with in the past. They asked for additional business law services they needed but had simply put on the backburner until Tyler’s email showed up and reminded them.

Even more, Tyler began receiving inquiries from other contacts asking for assistance in additional areas of business law — something they didn’t know Tyler could do until he started staying top of mind with them. In addition to the business law requests, Tyler has also seen an increase in people asking him to build their estate plans. In all instances, Tyler traces this increase in business directly to his work with us. Tyler is a great example of the power of referrals and staying top of mind. You don’t realize it, but it’s easy for people to forget who you are and all the ways you can help them. If you’re frustrated like Tyler was with the leads being generated by SEO and legal directories, tap into the contacts you’ve generated during your time as an attorney and get the business you’re missing out on simply because people have forgotten all the ways you can help them!

WANT MORE REFERRALS AND BETTER CLIENTS? Visit SpotlightBranding.com/NL to schedule a call!

The 3 Cardinal Rules of Effective Email Communication

DON’T BE ‘THAT GUY’

The average businessperson reads and composes more than 120 emails every day, but there is an overwhelming amount of business emails that seem to be written with no apparent regard for the reader. A massive chunk of people’s workdays is wasted wading through irrelevant, unclear, or incomprehensible messages. To remedy this issue, it’s vital to understand the keys to effective online communication, both to stem the tide of annoying and unnecessary emails and to protect your reputation as a professional. Here are three rules for effective email communication.

1. TIGHTEN IT UP. When your message is sitting in an inbox packed with dozens of others, it’s essential to respect your reader’s time. Make the contents of the message clear from a glance at the subject line. Your subject line is what will draw the attention of the recipient — or lead them to skip over it altogether — so be specific and relevant. In the body of the email, your reason for emailing, as well as all the important points, should be immediately clear. Keep it as concise and as transparent as possible.

2. WRITE LIKE A HUMAN BEING. Many professionals assume that the need for brevity means they can get away with short, robotic missives. Managers are especially guilty of this, sending out single-sentence messages in all lowercase letters with nary an emotion. We get it; you’re busy. But it’s worth taking an extra moment of your time to craft an email that carries the human element as well. It’s important to take a professional tone and to keep communication brief, but you can still write, to some degree, like you talk. This will show recipients that you take communicating with them seriously.

3. FOR THE LOVE OF ALL THAT IS HOLY, REPLYTO THE EMAILS YOU RECEIVE. Again, you’re busy and you’ve got to prioritize your work, but consistently ignoring emails is a clear sign of negligence and will make you unpopular among your coworkers. If you don’t have time to think of a clear answer, a simple confirmation that you received the message goes a long way. While you can safely ignore all those companywide filler emails you receive each week, you need to show your coworkers and contacts that you’re willing to put in a little effort and that you’re on top of your responsibilities.

More Referrals. Better Clients . Higher ROI.

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