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Waiting for the Harvest
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Testimonial
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Finding Your Audience Is Key
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Spicy Lasagna – Without Noodles
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3 Tips to Improve Customer Service
THE KEY TO BETTER RETENTION Is Great Customer Service
It would be hard to find a company claiming not to care about customer service. But actions speak louder than words, and many business horror stories involve poor customer service experiences. So, how do you improve your company’s customer service to increase your retention rate? But first, why is customer service so important? Excellent customer service increases your customer lifetime value (CLV), and Help Scout found that 89% of customers say that good customer service led them to make additional purchases. Other consumers mentioned that great service turned them from one-time clients into loyal, recurring customers. According to SuperOffice, after surveying 1,920 business professionals, 46% stated that improving customer service is their top priority. But how can you improve this service effectively to better serve customers? Strengthen your team. Improving customer service all begins with your team. You want employees to develop five main skills to enhance the customers’ experiences: empathy, patience, communication, listening, and knowledge.
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