Summary The advent of information technologies has had a huge impact on how organizations design, implement, and support business processes. From document management systems to ERP systems, information systems are tied into organizational processes. Using business process management, organizations can empower employees and leverage their processes for competitive advantage. Using business process reengineering, organizations can vastly improve their effectiveness and the quality of their products and services. Integrating information technology with business processes is one way that information systems can bring an organization lasting competitive advantage.
Study Questions
1. What does the term business process mean? 2. What are three examples of business process from a job you have had or an organization you have observed? 3. What is the value in documenting a business process? 4. What is an ERP system? How does an ERP system enforce best practices for an organization? 5. What is one of the criticisms of ERP systems? 6. What is business process re-engineering? How is it different Information Systems for Business and Beyond (2019) pg. 177
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