Information Systems for Business and Beyond (2019)

from incrementally improving a process? 7. Why did BPR get a bad name? 8. List the guidelines for redesigning a business process. 9. What is business process management? What role does it play in allowing a company to differentiate itself? 10. What does ISO certification signify? Exercises 1. Think of a business process that you have had to perform in the past. How would you document this process? Would a diagram make more sense than a checklist? Document the process both as a checklist and as a diagram. 2. Review the return policies at your favorite retailer, then answer this question. What information systems do you think would need to be in place to support their return policy? 3. If you were implementing an ERP system, in which cases would you be more inclined to modify the ERP to match your business processes? What are the drawbacks of doing this? 4. Which ERP is the best? Do some original research and compare three leading ERP systems to each other. Write a two- to three-page paper that compares their features. Labs

1. Visit a fast food restaurant of your choice. Observe the

processes used in taking an order, filling the order, and receiving payment. Create a flowchart showing the steps used. Then create a second flowchart indicating where you

Information Systems for Business and Beyond (2019) pg. 178

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