Information Systems for Business and Beyond (2019)

would recommend improvements to the processes. 2. Virginia Mason Medical Center, located in Seattle, Washington, needed to radically change some of their business processes. Download the case study. Then read the case study and respond to the following items.

1. Number of campuses 2. Number of employees 3. Number of physicians

4. Nature of the issue at Virginia Mason 5. “You cannot improve a process until…” 6. Discuss staff walking distance and inventory levels 7. How were patient spaces redesigned? 8. What happened to walking distance after this redesign? 9. Inventory was reduced by what percent? 10. Total cost savings =

1. Hammer, M. (1990). Reengineering work: don’t automate, obliterate. Harvard Business Review 68.4 , 104–112. ↵

Information Systems for Business and Beyond (2019) pg. 179

Made with FlippingBook flipbook maker