The Physical Therapy Doctor - August 2018

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AUGUST 2018

ON THE MOVE

ICE COLD

TALES FROM MY SUMMERS AT CARVEL

W ell, summer is coming to a close, and my boys are trying to squeeze every last drop out of their vacation. Oh, to be that young again, without school or responsibilities ... One day, they may decide to get summer jobs and earn some spending money. For now, I’m happy to see them enjoy their freedom.

July, one of the senior employees told a kid that our special red, white, and blue sprinkle mix had to be sorted out into their individual

“My coworkers may have been delinquents, but at least they were intellectual about it.”

colors. This poor new guy didn’t know any better, so he just sat down and started sorting this mound of rice-sized grains by hand. He was making progress when the manager came in and let him know he was being messed with. The manager then unceremoniously mixed the painstakingly separated piles back together.

In high school, I decided I’d rather make some money over the summer and save for college. My brother and some friends of mine all worked down at

the local Carvel Ice Cream parlor, and they seemed to think the job was a lot of fun. So I decided to join them, not knowing just how much fun I was signing up for. One of the perks of working at Carvel at that time was that you got a free shake during your break — a big bonus if you love ice cream as much as I do. One day, I made the rookie mistake of leaving my drink unattended. When I came back for a slurp, instead of the chocolate I was expecting, I got a stinging mouthful of citric acid. The room got a laugh as I spluttered and coughed, but one good Samaritan was there to give me a glass of water. Only it wasn’t water — it was more citric acid.

Thankfully, I learned more at this job than simply to never leave a shake unattended. It was my first real customer-facing job, and I learned a lot about how to help people find what they wanted. Carvel has a massive board of flavors, and people would often be dumbfounded by the options before them. I found it helpful to ask questions about what kinds of sweets they liked to help guide them toward finding a flavor they’d love. I try to instill the same philosophy with my team here at the Physical Therapy Doctor. Most patients don’t know how to self-diagnose their pain; they just know something hurts and they want to fix it. Asking questions to put yourself in someone else’s shoes is a key part of being an effective therapist. We may not

Looking back, I admire how much forethought went into my hazing. My

coworkers may have been delinquents, but at least they were intellectual about it. My only mistake was giving them an opportunity to mess with my shake; other new hires blundered into worse ordeals.

get the pleasure of serving up ice-cold scoops of chocolate to our patients, but we do bring smiles to a lot of faces. All in all, it’s a pretty sweet job.

–Dr. Robert Morea

I ended up working at Carvel for seven summers. In that time, I saw some pretty devious stunts pulled on the new guys. Once, after the Fourth of

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