Managing chargeback debt (For individual producers paid directly by Ethos)
Easily pay outstanding chargebacks Tools and resources to help you manage your chargebacks
Pay your outstanding chargebacks directly from the Earnings tab under “Earnings overview”, “Chargebacks report”, or Home tab in the agent portal.
Hereʼs how:
➔ Click on “Pay now” under “My outstanding chargebacks”. ➔ Select the amount youʼd like to pay. ➔ Add your payment details and click “Submit”. ➔ Youʼll receive an email confirmation when your payment is successful.
Our step-by-step video tutorial is also available to you in the Resource Center of the agent portal.
ethos.com
2
Stay in the loop Receive confirmation when you are added to another hierarchy, your payment tier has changed, or youʼre on a repayment plan with us.
An email and text are sent to you and your upline when the following happens:
➔ You’ve been reparented ➔ A payment tier request has been submitted ➔ A payment tier request is approved
Stay in the loop Receive confirmation when a new chargeback has been generated, when a chargeback is about to roll-up, or has been rolled-up.
➔ Outstanding chargeback has been generated ➔ Outstanding chargeback is subject to roll-up 21 days before roll-up ➔ Outstanding chargeback is subject to roll-up 15 days before roll-up ➔ Outstanding chargeback is subject to roll-up on the day of roll-up An email and text are sent to you when the following happens:
Stay in the loop Receive confirmation when a chargeback is successfully paid/failed, and reminders on outstanding chargebacks that have not been paid.
➔ An outstanding chargeback payment is successful ➔ An outstanding chargeback payment has failed An email and text are sent when the following happens:
FAQs
Can I request a payment plan? Yes. To request a payment plan for outstanding debt, please submit a request with our form.
What happens if I don’t pay my chargebacks? Any future compensation will be applied to outstanding chargebacks once they have rolled up. After a chargeback rolls up, your agent portal will be locked and you have 15 days to roll it back in order to pay it off or set up a payment plan, in which your agent portal will be terminated and you will be reported to VectorOne.
What is the roll-up period for chargebacks? If the chargeback remains unpaid after the designated roll-up period, it will be passed up to the next level of responsibility. You have 60 days before it is subject to the first roll-up. Subsequent roll-ups occur every 30 days after that.
What if my outstanding chargeback has rolled up, but I want to pay it off? If you want to avoid your upline paying for the chargeback, please complete this form to request that it be rolled back to you. Once it has been rolled back, please go to the Earnings tab to submit payment or request a payment plan.
I have outstanding chargebacks, what happens if it rolls up? Can I earn compensation? The agent that originated the chargeback or owned the chargeback due to roll-up, will not earn future compensation until any outstanding chargeback under them or rolled-up has been paid.
ethos.com
6
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6Made with FlippingBook - professional solution for displaying marketing and sales documents online