FAQs
Can I request a payment plan? Yes. To request a payment plan for outstanding debt, please submit a request with our form.
What happens if I don’t pay my chargebacks? Any future compensation will be applied to outstanding chargebacks once they have rolled up. After a chargeback rolls up, your agent portal will be locked and you have 15 days to roll it back in order to pay it off or set up a payment plan, in which your agent portal will be terminated and you will be reported to VectorOne.
What is the roll-up period for chargebacks? If the chargeback remains unpaid after the designated roll-up period, it will be passed up to the next level of responsibility. You have 60 days before it is subject to the first roll-up. Subsequent roll-ups occur every 30 days after that.
What if my outstanding chargeback has rolled up, but I want to pay it off? If you want to avoid your upline paying for the chargeback, please complete this form to request that it be rolled back to you. Once it has been rolled back, please go to the Earnings tab to submit payment or request a payment plan.
I have outstanding chargebacks, what happens if it rolls up? Can I earn compensation? The agent that originated the chargeback or owned the chargeback due to roll-up, will not earn future compensation until any outstanding chargeback under them or rolled-up has been paid.
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