12121423 - Level II Training Book

12/13/23

Recipe for success…

CONTROLS POLICIES

PROCEDURES

PROCESS > OUTCOME

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• The policy/control sets the standard. • The procedure explains how to meet that standard. • Standards should always protect at least one of three things: • Patron • Employee • Organization • Most P&P are the organizational equivalent of scar tissue. • Most of our industry’s standards are redundant Redefining Surveillance

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