OCS Outcomes Report 2016-2017
When new employees were asked what attracted them to Options, almost all written responses could be traced back to our culture and our reputation in the community.
Responses to the question, what single policy or practice does OCS do to best improve your life at work, also reflected our commitment to a culture that is based in community, is welcoming and inclusive. Respondents also reported that our commitment to supporting a work life balance whenever we can by being supportive and flexible improved their lives at work. As a COA Accredited organization, we are committed to using data to identify areas of needed improvement. All of our programs actively seek out feedback from clients and stakeholders in a variety of forms, including informal dialogue, questionnaires, and surveys. We create an environment not only where feedback is sought, but is welcomed and appreciated.
Client and Stakeholder Satisfaction Client Feedback (all programs)
2012/2013 2013/2014 2014/2015 2015/2016 2016/2017
•
97.8%
96.5%
96.9%
97.4%
98.2%
Clients satisfied with OCS programs
•
Clients who felt welcomed and respected Clients who felt their goals were met
97.6%
95.7%
97.2%
97.8%
98.5%
•
92.7%
90.9%
91.1%
90.1%
92.1%
Funder and Community/Partner/ Stakeholder Feedback (all programs) Stakeholders satisfied with OCS programs and staff’s skills and service • Stakeholders who felt the programs were welcoming and respectful Stakeholders who would recommend an OCS program/refer to it again • •
2012/2013 2013/2014 2014/2015 2015/2016 2016/2017
98.2%
97.3%
97.5%
98.1%
98.6%
97.0%
97.2%
97.3%
97.2%
98.2%
98.1%
97.8%
94.8%
96.0%
97.8%
~results include “always” and “almost always” responses
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