Outcomes Report (2016-17)

OCS Outcomes Report 2016-2017

Quick Response Program (QRP) QRP is a short term, goal-focused intervention to assist families who are in immediate crisis and at risk of abusing or neglecting their children. Services can be provided in the family home, in other community settings, and/or in the office. Outcomes • Learn/apply new and appropriate strategies to manage their family and practical needs. • Develop strategies which increase the family’s capacity to be self-sustaining and stable. Service Highlights • 99% of clients identify as female. • 27% of clients referred in QRP who highlighted a concern of domestic violence. • 129 families served.

Quality Improvements • Both FSD and QRP have staff members who can converse in Punjabi, Hindi, Spanish, Cantonese, Mandarin, French, and German. • This past year FSD/QRP completed 17 groups and had a total of 186 group participants which exceeded the previous year’s total of 7 groups and 76 participants. • Psycho educational groups ran every quarter for a total of 17 groups and 186 group participants. • 81% of group participants graduated from the Men’s Anger Management group. • All group facilitators have completed a 2-day group facilitation training called ”Facilitation Fundamentals” offered by the Justice Institute of BC. • Team members attended a two day workshop entitled “Managing Anger through Intelligent Compassion” facilitated

“I learned great communication skills, as well as the ability to identify a problem and alternative ways to approach it in the healthy way. discussion. Groups are a successful way to teach those in need of additional parenting skills.” Wonderful for learning and

by Dr. Harry Stefanakis. This curriculum is being implemented in both the Men’s and Women’s Anger Management groups. The training was videotaped for staff to refer back to as a resource for future trainings. • 58% of client feedback forms were returned exceeding the target rate of 35%. • Assistant Manager completed Leadership 2020. • 81% of participants completed the Men’s “Managing Anger through Intelligent Compassion.”

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