OCS Outcomes Report 2016-2017
Quality Improvements • Moved the mobile FRP from the Kekinow Housing Complex to nearby Beaver Creek Elementary School, in the hopes of increasing the number of families that attend and connect with the Aboriginal families living there. This has been an overwhelming success with many families attending and often having to close the door due to high participation rates. This partnership with the School District has been very positive and they fully support our program being a part of their school. • Explored and created opportunities for growth and enhanced service that supports the FRP mandate, making use of and improving community connections and collaborative relationships. • Participated in many community events and “information fairs” which allows us to promote the FRP’s as well as other Options’ programs. • Staff attended several “Ready, Set, Learn” events held by local elementary schools.
Fraser Health Crisis Line The 24-hour Crisis Line is designed to provide an immediate, appropriate response to individuals experiencing varying degrees of distress which includes provision of emotional support and information that will result in the desired outcome of the caller’s increased ability to cope. The service delivery model is based on 90% provision by trained and professionally supervised volunteers and the remaining 10% delivered by staff. All call-takers must successfully complete the volunteer training and demonstrate competency in communication, counselling, risk assessment, and referral-making skills. They must also have knowledge of mental health issues including suicide and addiction, family and domestic violence, and other related areas.
“This is the best thing I have found so far. I’m feeling better. I am glad you picked up the phone and that this type of service exists.”
Every call-taker has at their immediate disposal a Quick Reference Guide that ensures calls are responded to in a consistent and appropriate manner.
Service Highlights • 167 volunteers
• 26,649 volunteer hours • 44,903 calls received • 81% of callers indicate that their ability to cope has increased
- 31 -
Made with FlippingBook - professional solution for displaying marketing and sales documents online