OCS Outcomes Report 2016-2017
• Increased social media presence i.e., MLAs & MPs following us on Twitter and adding volunteer recruitment postings to a number of sites which appears to be facilitating volunteer recruitment. • Fraser Health has taken on responsibility for the production and distribution of Crisis Line promotional materials for all Fraser Health mental health centres and others thereby decreasing program costs.
Immigrant Services Immigrant Settlement Program (ISP) ISP provides immigrant and refugee newcomers with the tools, knowledge and confidence necessary to establish themselves in Canada. Services are available in English, French, Arabic, Korean, Mandarin, Punjabi, Hindi, Somali, Spanish, Tagalog and Malay. Service Highlights • The largest shift in client demographics was a doubling in Arabic speaking clients due to the Syrian Refugee influx in the tail end of
our previous contract year and the second wave in the last third of this contract year. Arabic was our second highest language of demand for settlement services, up from being fourth highest language last year. • In general, service delivery actuals were higher than target numbers stipulated in our contract because we
served a higher volume of clients than normal,
largely due to the increase of Syrian Refugee clients. • Substantial increase in Temporary Foreign Workers, Refugee Claimants and International Students with work permit numbers due to a shift in BC funding priorities.
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