OCS Outcomes Report 2016-2017
Moving Ahead Program (MAP) MAP delivers an integrated, holistic, wrap-around service model to facilitate the empowerment of immigrant, refugee and newcomer individuals, from youth to older adults, who are experiencing multiple barriers to settlement and integration. Services are provided in first language and clients receive intensive support toward achieving their goals.
Outcomes • Vulnerable clients are successfully connected to services. • Clients feel less isolated because they have access to social and community networks. • Clients meet their immediate life and settlement needs. • Clients begin to acquire coping skills to deal with cultural shock, migration adjustment on the mental and emotional well-being of self and family. • Clients develop the skills and/or life skills necessary to function in daily life in Canada and to meet basic needs. • Partnerships are developed between a wide range of sectors and organizations to share expertise. Service Highlights • 96% of clients responded that they were satisfied with the services they received. • 94% of clients responded that they were treated with courtesy and respect. • 94% of clients responded that staff were professional, skilled and knowledgeable. • 94% of clients responded that they would recommend MAP to a family member of a friend. • 92% of clients responded that staff understood and were concerned about their needs.
“My Moving Ahead Program worker has been with me throughout my hard time in Canada. As a new immigrant I was facing a lot of challenges but [staff’s] support made me adjust well here.”
“I am thankful for her support, a genuine care and love. People like her make a huge impact in people’s lives. I love [staff] a lot and she gives me a power and courage.”
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