OCS Outcomes Report 2016-2017
Homeless and Housing Services Shelter Services
Hyland House Newton and Cloverdale are shelters funded by BC Housing to provide essential and gateway services. Essential services are temporary accommodation and services designed to meet the immediate needs of the homeless for shelter, food and security. The shelters function as an access link to support services and as a bridge for people to external supports. The shelters connect to other key services such as health care, employment training and access to affordable housing. The shelters are part of the housing and services continuum. It acts as a ‘gateway’ to a stable housing environment and independence. The shelters use a trauma-informed approach when stabilizing and case planning with the people served. Outcomes • Meet the immediate shelter, nutrition and hygiene needs of the homeless population. • Increased number of clients connected with stable accommodation. • Clients develop case plans and personal goals for housing, employment/income, health and well-being. • Increased number of clients who are referred to support services.
Service Highlights • Shelters are at 108% occupancy for the year. • 405 individuals used the shelter.
• 100% of clients developed a case plan. • 29% of shelter occupants were women. • 4,432 individuals turned away due to being already full.
Quality Improvements • Hyland House Newton has opened 10 temporary emergency beds (set up in the basement of Hyland House) for tent city clients. These clients are receiving full services, including case management. • Partnered with Unified 4 Change to have volunteers come in throughout the summer and present workshops to clients and spend time connecting with them. • Acute Care to Shelter Bed Transition Project continues at Hyland House Newton; we had 16 clients participate in this program this year. • Facility Overdose Response Box (FORB) program: We have been registered with Fraser Health’s FORB program. They supply us with Naloxone and related emergency supplies. We have trained staff (and one Assistant Manager attended a train-the-trainer workshop) so that we can respond appropriately to overdose situations in the shelter. We will have regular agency-wide naloxone training and ensure all new hires are trained to use naloxone. • Vulnerability Assessment Tool (VAT): Staff are beginning to do the VAT with our clients. It is being used for securing housing in Transitional Housing and Ted Kuhn.
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