Managing chargeback debt (For uplines paid directly by Ethos)
Here’s 4 ways you can keep debt from holding you back, with Ethos Upline Protection:
FFL ONLY
Limit new downline risk New team members default to payment terms of 6 months and $1,500 advance pay cap per policy.
Spot performers & problems early Get a 360º view of agency activities with your Team Performance dashboard.
Stay in the loop Get notified when a downline’s chargebacks will roll up to you, and reach out to your downline to resolve the chargeback.
Change comp tiers with easy toggles Set a newer agent to as-earned, or update comp for a veteran agent to your agency max.
ethos.com
2
Here’s 3 ways you can keep debt from holding you back, with Ethos Upline Protection:
Change comp tiers with easy toggles Set a newer agent to as-earned, or update comp for a veteran agent to your agency max.
Stay in the loop Get notified when a downline’s chargebacks will roll up to you, and reach out to your downline to resolve the chargeback.
Spot performers & problems early Get a 360º view of agency activities with your Team Performance dashboard.
ethos.com
3
Spot performers & problems early Tools and resources to help you manage your teamʼs chargebacks
In the agent portal Performance tab, you can monitor performance metrics across your entire organization, including sub-agencies and specific agents. The Chargebacks section provides a breakdown of outstanding chargebacks: ➔ Total created chargebacks – The total amount of chargebacks assigned to the agent or downline. ➔ Personal Chargebacks – Chargebacks incurred directly by the agent.
Debt will roll up in the hierarchy in which the policy was sold, regardless of subsequent hierarchy changes.
Our step-by-step video tutorial is also available to you in the Resource Center of the agent portal.
ethos.com
4
Change comp tiers with easy toggles Tools and resources to help you manage your teamʼs chargebacks
Set a newer agent to as-earned, or update comp for a veteran agent to your agency max.
Hereʼs how:
➔ Go to the Performance tab and select ʻChange downlines tierʼ ➔ Choose the compensation tier for agent(s) and reason for downgrade or upgrade. ➔ Click ʻSend requestʼ to send it to Ethos and your agency upline for approval.
Our step-by-step video tutorial is also available to you in the Resource Center of the agent portal.
ethos.com
5
Requested payment from terminated agents Tools and resources to help you manage your teamʼs chargebacks
Send a terminated agent a chargeback payment link directly from the agent portal.
Hereʼs how:
➔ Go to Performance in the agent portal and click the “Terminated agents” tab. ➔ Go to the 3 dots on the right-hand side of an agent's name and click “Email chargeback payment link.” ➔ The terminated agent will receive an email from Stripe to pay their chargebacks in full.
Our step-by-step video tutorial is also available to you in the Resource Center of the agent portal.
ethos.com
6
Easily pay outstanding chargebacks Tools and resources to help you manage your teamʼs chargebacks
Pay your outstanding chargebacks directly from the Earnings tab under “Earnings overview”, “Chargebacks report”, or Homepage tab in the agent portal.
Hereʼs how:
➔ Click on “Pay now” under “My outstanding chargebacks”. ➔ Select the amount youʼd like to pay. ➔ Add your payment details and click “Submit”. ➔ Youʼll receive an email confirmation when your payment is successful.
Our step-by-step video tutorial is also available to you in the Resource Center of the agent portal.
ethos.com
7
Stay in the loop Receive confirmation when a new downline is added to your hierarchy, their payment tier has changed, or theyʼre on a repayment plan with us.
An email and text are sent when the following happens:
Sent to upline ➔ Reparenting or new downline is added ➔ A payment tier request is submitted ➔ A payment tier request is approved Sent to downline ➔ You’ve been reparented ➔ A payment tier request has been submitted ➔ A payment tier request is approved
Stay in the loop Receive confirmation when a new chargeback has been generated by a downline, when a chargeback is about to roll-up, or has been rolled-up.
An email and text are sent when the following happens:
Sent to upline ➔ An outstanding chargeback is subject to roll-up by your downline 30 days before roll-up ➔ An outstanding chargeback is subject to roll-up by your downline 15 days before roll-up ➔ Outstanding chargeback is subject to roll-up by your downline on the day of roll-up Sent to downline ➔ Outstanding chargeback has been generated ➔ Outstanding chargeback is subject to roll-up 21 days before roll-up ➔ Outstanding chargeback is subject to roll-up 15 days before roll-up ➔ Outstanding chargeback is subject to roll-up on the day of roll-up
Stay in the loop Receive confirmation when a chargeback is successfully paid/failed, and reminders on outstanding chargebacks that have not been paid.
➔ An outstanding chargeback payment is successful ➔ An outstanding chargeback payment has failed An email and text are sent when the following happens:
FAQs
When does Ethos report agents to VectorOne? Agents who roll debt and are terminated as a result will be reported to VectorOne .
I have outstanding chargebacks, what happens if it rolls up? Can I earn compensation? Any future compensation will be applied to outstanding chargebacks once they have rolled up. After a chargeback rolls up, your agent portal will be locked and you have 15 days to roll it back in order to pay it off or set up a payment plan, in which your agent portal will be terminated and you will be reported to VectorOne.
Why are my ‘Total Created’ chargebacks less than my ‘Personal’ chargebacks? In the agent portal Performance tab, the Total Created chargebacks only show based on the current hierarchy. Personal chargebacks are chargebacks associated with you from current and old hierarchy. What is the roll-up period for chargebacks? If the chargeback remains unpaid after the designated roll-up period, it will be passed up to the next level of responsibility. You have 60 days before it is subject to the first roll-up. Subsequent roll-ups occur every 30 days after that.
What if my outstanding chargeback has rolled up, but I want to pay it off? If you want to avoid your upline paying for the chargeback, please complete this form to request that it be rolled back to you. Once it has been rolled back, please go to the Earnings tab to submit payment or request a payment plan.
ethos.com
11
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11Made with FlippingBook - professional solution for displaying marketing and sales documents online