FAQs
When does Ethos report agents to VectorOne? Agents who roll debt and are terminated as a result will be reported to VectorOne .
I have outstanding chargebacks, what happens if it rolls up? Can I earn compensation? Any future compensation will be applied to outstanding chargebacks once they have rolled up. After a chargeback rolls up, your agent portal will be locked and you have 15 days to roll it back in order to pay it off or set up a payment plan, in which your agent portal will be terminated and you will be reported to VectorOne.
Why are my ‘Total Created’ chargebacks less than my ‘Personal’ chargebacks? In the agent portal Performance tab, the Total Created chargebacks only show based on the current hierarchy. Personal chargebacks are chargebacks associated with you from current and old hierarchy. What is the roll-up period for chargebacks? If the chargeback remains unpaid after the designated roll-up period, it will be passed up to the next level of responsibility. You have 60 days before it is subject to the first roll-up. Subsequent roll-ups occur every 30 days after that.
What if my outstanding chargeback has rolled up, but I want to pay it off? If you want to avoid your upline paying for the chargeback, please complete this form to request that it be rolled back to you. Once it has been rolled back, please go to the Earnings tab to submit payment or request a payment plan.
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