CITYWORKS With the implementation of Cityworks in FY23, this asset management system replaced manual processes with real-time data access, enhanced reporting capabilities, and increased operational efficiency. However, this advancement also introduced a significant learning curve that the entire department had to navigate. Over the past two years, Carly Hobson, Department Assets Manager, has conducted numerous hands-on training sessions with staff to ease that learning curve. In this fiscal year alone, she has conducted over 60 hours of training for staff. This training is critical for maintaining accurate asset records for the entire county and contributes to the organization’s consistency in optimal data entry. Now, with a newly formed Asset Management Division, the team has created over 20 workflows, developed a Cityworks workflow binder outlining various work order instructions step-by-step, and is actively developing new ways to engage more staff and provide support in an increasingly digital environment.
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